Kualifikasi Pekerjaan

At least 1 year of experience in SaaS technical support, IT helpdesk, or customer service supporting U.S. or EU clients Strong English communication skills, both written and verbal Familiarity with modern SaaS tools such as Google Workspace, Slack, CRMs, and Jira Experience managing user access for SaaS applications including Figma, Miro, Salesforce, and Slack Strong attention to detail with disciplined process execution Reliable time management and ability to stay productive during low activity periods Proactive and curious in learning new tools and workflows Experience in a U.S. SaaS company is an advantage Hands-on experience with access management workflows is an advantage Familiarity with Okta, Google Workspace, or Entra ID is an advantage Basic understanding of security and compliance practices is an advantage Experience in 24/7 support or rotating shift environment is an advantage