Deskripsi Pekerjaan

1. Infrastructure Support Provide end-to-end IT infrastructure support for Stores, Head Office (HO), and Distribution Center (DC). Install, configure, maintain, and troubleshoot hardware including desktops, laptops, printers, scanners, POS devices, and other peripherals. Ensure all IT equipment is functioning properly and aligned with company standards. Perform preventive maintenance and asset lifecycle monitoring. 2. Network Support Support LAN/WAN connectivity across Stores, HO, and DC environments. Monitor network performance and availability, ensuring minimal downtime. Troubleshoot network issues related to routers, switches, wireless access points, and internet connectivity. Coordinate with vendors or regional IT teams for escalation and resolution. 3. Store & Business Operations Support Support POS system operations and store application availability. Assist store users during system incidents impacting sales or operations. Ensure readiness of IT setup for new store openings, relocations, or closures. Conduct periodic store IT health checks. 4. Service Management & User Support Provide first-level to second-level technical support via ticketing system, phone, or onsite visits. Track incidents, service requests, and resolution timelines in accordance with SLA. Deliver user guidance and basic training when required. 5. Security & Compliance Ensure IT security standards are followed across endpoints and network devices. Support patching, antivirus, access control, and backup processes. Maintain documentation of configurations, asset inventory, and network topology. 6. Project & Improvement Support Participate in IT infrastructure and network rollout projects. Support system upgrades, migrations, and testing activities. Recommend improvement opportunities to enhance system stability and efficiency.