Deskripsi Pekerjaan

Providing administrative support and assistance in Mandarin and English to our team and clients Handle incoming inquiries via phone calls and emails, providing clear information and professional assistance to users. Maintain accurate records of tickets, user requests, and resolutions within the helpdesk system. Coordinate with internal teams to escalate and resolve complex issues when necessary. Perform administrative tasks, including documentation and reporting, while maintaining organized records and supporting smooth helpdesk operations.