Deskripsi Pekerjaan

Provide daily technical support to retail/store users and internal staff. Handle and resolve hardware, software, network, and application issues. Troubleshoot POS systems, cash register computers, printers, scanners, EDC devices, and related equipment. Serve as first‑level (L1) support and escalate issues when necessary. Record issues and progress updates in the ticketing/log system. Deliver basic training on system usage to users. Set up new user accounts, system access, and credential resets. Ensure stable IT operations with minimal downtime. Coordinate with other IT teams. Provide remote support during flexible working hours, including weekends.