Deskripsi Pekerjaan

Respond to and resolve incoming requests for technical support from users Diagnose and troubleshoot software, hardware, and network-related issues Provide guidance and training to end-users on the use of various software applications and IT systems Maintain detailed records of all support activities and resolutions Collaborate with the IT team to implement new technologies and improve existing systems Escalate complex issues to the appropriate team or vendor for further investigation and resolution Ensure the company's IT infrastructure and assets are secure and well-maintained