IT Operation Support (L1)
Deskripsi Pekerjaan
* Provide 24×7 monitoring and L1 support for PTPTT, Research, Middle Office, FYT and network teams. *Work according to the rotational shift schedule to support the 24×7 IT operation and monitoring requirements. * Perform daily system health checks at fixed times (8:00 / 8:20 / 9:30) and complete end-of-day routines. * Monitor system alerts via SolarWinds and remote access tools (Perfect SS, Usher Pass). * Respond to after-hours emergency alerts by phone, email and IM, and follow escalation procedures. * Prepare monthly operation reports including incident volume, response time and performance summary. * Support daily operation, troubleshooting coordination and service availability for internal business departments.
Kualifikasi Pekerjaan
* Experience in IT Helpdesk, L1 Operation or Monitoring Support. * Familiar with remote tools, system monitoring and basic incident escalation. * Proficient in Excel for reporting and data summary. * Able to handle on-call duties and respond to emergencies outside office hours. * Responsible, detail-minded, good communication and follow-up skills. * Basic English reading and writing for system alerts and internal documents. * Diploma or Degree in Information Technology, Computer Science or a related discipline. *Fresh graduates are welcome to apply.
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Komputer/TI
Situs
Nomor Telepon
60169898137
Ukuran Perusahaan
Waktu Bekerja
Gaya Berpakaian
Tunjangan
Bahasa yang Digunakan
Lokasi Perusahaan
17, Persiaran Mutiara 7, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang, Malaysia