Deskripsi Pekerjaan

Technical Support & Troubleshooting. Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices. Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals. Troubleshoot network issues such as W-Fi connection issues and VPN access. Maintain logs of support requests, resolutions, and recurring issues. Prepare reports on service performance, recurring issues, and suggested improvements. Ensure all interactions are friendly, professional, and responsive to resident needs. Manage expectations effectively and communicate technical concepts in a non-technical manner. Proactive Maintenance. Regularly update software, firmware, and antivirus systems for resident devices (where applicable). Assist in organizing and managing community IT resources such as shared printers or common-area computers.