Deskripsi Pekerjaan

1. Communication & Coordination Manage and respond to emails in a timely and professional manner Send outbound communications to patients (appointment reminders, follow-ups, updates) Handle phone calls and patient inquiries Liaise with patients regarding appointments, rescheduling, and reviews 2. Patient Management Arrange and confirm patient appointments and follow-up visits Track patient schedules and ensure timely reviews Maintain accurate and up-to-date patient records 3. Administrative Support Prepare, organize, and collate reports and documents Maintain filing systems (digital and/or physical) Assist with general office administrative tasks 4. Billing & Payments Process payments (cash, card, or digital methods) Issue invoices and receipts Assist with basic accounting or payment reconciliation 5. Operations Support Ensure smooth day-to-day clinic operations Support doctors and healthcare staff with administrative needs Monitor and follow up on pending tasks