Deskripsi Pekerjaan

Support & Collaboration Provide first-level technical support for employees across Head Office (HO), Warehouse (WH), and Work From Home (WFH) environments. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Collaborate with internal teams to support IT-related needs and projects. Manage and monitor IT service requests/ticketing system. Coordinate with vendors, ISPs, and external service providers. Maintain and manage IT assets, including hardware inventory and software licenses. Server & Cloud Administration Maintain and manage cloud infrastructure environments. Maintain on-premise servers and ensure optimal performance. Perform system and server monitoring to ensure reliability and uptime. Network Administration & Security Configure and maintain LAN/WAN infrastructure, including high-availability (HA) internet failover. Maintain VPN (tunneling & split tunneling) and ZTNA implementation. Manage network security policies and access controls. Troubleshoot network-related issues. Manage user access and device security roles.