Deskripsi Pekerjaan

Contract Type: PKWT/Contract Placement Location: At One of Our Clients (Jakarta Area) Working System: Full WFO & Shifting Technical Support: Act as the primary responder for all incoming IT support requests via ticketing systems, email, and phone. Troubleshooting: Diagnose and resolve issues related to Windows/macOS operating systems, Microsoft 365, internal applications, and hardware peripherals (printers, monitors, etc.). Network & Connectivity: Assist in maintaining stable network connections, including basic troubleshooting of LAN/WAN, Wi-Fi, and VPN access. User Lifecycle Management: Manage user accounts, including onboarding/offboarding, password resets, and permission adjustments in Active Directory or Google Workspace. Asset Management: Track and maintain an inventory of all IT assets and equipment; perform routine preventive maintenance. Documentation: Maintain detailed records of all incidents and resolutions in the ticketing system and contribute to the internal IT knowledge base. Escalation: Identify and escalate complex issues to Level 2 or Level 3 support teams while maintaining ownership and providing updates to the user.