Kualifikasi Pekerjaan

5 years of experience User Support & Issue Resolution -Strong troubleshooting skills (hardware, software, network) and communicate proactively with users regarding status, progress, and resolution Good understanding of Microsoft 365, Outlook, Teams, and Windows OS and other M365 Applications . Excellent communication and customer service mindset. Familiarity with helpdesk tools and ticketing platforms. Ability to manage pressure and prioritize issues based on business impact. Security framework and tools. Minimal escalations and consistent quality of service Device & Asset Handling Configure, deploy, and troubleshoot laptops, desktops, peripherals, and mobile devices. Maintain inventory of IT assets, accessories, and spares. Hardware Management like Printers, Meeting Room management