Deskripsi Pekerjaan

Provide daily operational support for ERP systems and business applications through a ticketing system in accordance with SLA. Ensure system stability by monitoring ERP and supporting applications performance. Manage and monitor corporate application licenses and ensure compliance. Perform user troubleshooting related to UAT, Active Directory, and application systems. Provide support and maintenance for corporate email systems (Outlook, webmail, mobile). Handle system incidents (major and minor), including analysis, resolution, and documentation. Collaborate with internal IT teams (infrastructure, database, vendors) to ensure smooth system operations.