Deskripsi Pekerjaan

Receive, record requests and incidents from users via ticketing system. Monitor, verify the correctness of data in service and follow up - status requests and incidents until the service is properly delivered to the user. Perform troubleshooting incidents that occur according to the agreed SLA. Escalation / dispatch problems / incidents and requests that cannot be resolved within the deadline for resolution to the support group. Perform system monitoring and regular physical inspections to ensure the IT system is functioning properly and in accordance with the predetermined quality. Maintain user satisfaction levels and report work results to users for feedback. Installing and maintaining computers, multimedia, and data networks, both hardware and software. Perform troubleshooting and repair of all problems related to computers, multimedia, and data networks, both problems caused by hardware. Maintain and safeguard IT assets belonging to COMPANY which are included in the scope of its responsibilities. Carry out work in accordance with the SOP and Occupational Health and Safety regulations. Make regular work reports and report to the Helpdesk Coordinator.