Deskripsi Pekerjaan

This exciting full-time Jr. IT Support Officer role at PT Indonesia Defence Services' is based in North Jakarta, Jakarta. You will be responsible for providing first-line IT support and troubleshooting to the company's employees, ensuring that their technical issues are resolved in a timely and efficient manner. What you'll be doing Responding to and resolving IT-related inquiries and issues from employees through phone, email, and in-person support Installing, configuring, and troubleshooting hardware and software, including laptops, desktops, printers, and other peripherals Diagnosing and resolving network connectivity problems Maintaining detailed records of IT support activities and outcomes Providing training and guidance to users on the effective use of IT systems and applications Collaborating with the IT team to identify and implement process improvements