Deskripsi Pekerjaan

Customer Service Handle inbound and outbound customer and third party calls in a timely and professional manner Respond to customer emails and chat inquiries efficiently Provide accurate information about hearing aid products, services, and policies Resolve customer issues and complaints with a focus on first-call resolution Documentation Accurately document customer interactions and transactions in the CRM system Quality Assurance Adhere to company quality standards and protocols during all customer interactions Participate in regular quality assurance evaluations and feedback sessions Implement feedback and recommendations from quality assurance reviews to improve performance Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs) Customer Retention Proactively engage with customers to ensure long-term satisfaction Identify at-risk customers and implement retention strategies Handle customer inquiries related to account cancellations and provide alternatives to retain business Team Collaboration Collaborate with team members to achieve common goals Share best practices and strategies for improving customer service Participate in team meetings and contribute to a positive team environment