Kualifikasi Pekerjaan

1 to 3 years of experience in IT Helpdesk, user access management, IT administration, or similar roles (ideally supporting U.S./EU clients) Strong English communication skills, both written and verbal Experience managing user access for SaaS applications such as Figma, Miro, Salesforce, Slack, and similar platforms Strong attention to detail and consistent process discipline Reliable and steady during low-activity periods with strong time management skills Tech-curious and proactive in learning new tools, updates, and processes Nice to Have Familiarity with Okta, Google Workspace, or Entra ID Basic understanding of security and compliance practices Ability to identify patterns and recommend process improvements Prior experience in a 24/7 support or rotating shift environment Additional Information Strong English proficiency is essential, ideally at C1 level or above Strong individual contributor mindset with a focus on execution and ownership SaaS experience, technical aptitude, and learning agility are highly valued Motivation to work in a flexible, remote, shift-based environment Strong communication skills and reliability are critical for success