Kualifikasi Pekerjaan

Experience Minimum 4 years of experience leading or supervising a technical support team. Experience in technical support operations, service delivery, quality assurance, and customer experience management. Education Bachelor's Degree in Computer Science, Information Technology, Networking, or a related field. Technical Knowledge Experience with CRM/ticketing systems such as Salesforce or equivalent. Familiarity with remote support platforms such as Webex, Zoom, Microsoft Teams, or Slack. Understanding of networking, cloud platforms (AWS, Azure, GCP), Windows/Linux environments, and cybersecurity concepts is preferred. Skills & Competencies Strong leadership and people management skills. Excellent problem-solving and decision-making abilities. Strong organizational, analytical, and reporting skills. Ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with strong escalation management capability. Excellent verbal and written English communication skills. Strong attention to detail and process adherence. Preferred Certifications Process Improvement / Quality Certifications Cybersecurity Certifications CCNA or equivalent Networking Certifications AWS, Azure, or GCP Certifications Windows/Linux Administration Certifications