Deskripsi Pekerjaan

Technical Support & Maintenance: Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications. Support and maintain printers, computer hardware, and peripheral equipment. Perform preventive maintenance and remedial repairs on desktops, laptops, and printers. Ensure compliance with warranty requirements and return defective parts to inventory. Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access. Escalate complex issues to Tier 3 support when beyond scope. Operational Tasks: Respond to and resolve hardware and application support queries escalated from the service desk. Track and maintain hardware and software inventory. Familiarize end-users with basic hardware and software operations. Collaborate with vendors and IT teams to resolve technical issues and support branch builds/upgrades.