Deskripsi Pekerjaan

Lead the Sales Support function and ensure the timely and accurate processing of quotations, sales orders, and commercial documentation. Establish and manage pricing strategies based on target margins, market conditions, customer requirements, and business objectives. Review and approve quotations, pricing adjustments, discounts, and special commercial terms for strategic opportunities and non-standard transactions. Evaluate profitability, commercial feasibility, and business risks before quotation issuance and order acceptance. Oversee cost calculations, margin analysis, and pricing recommendations to support commercial decision-making. Monitor and control sales margins to ensure alignment with company profitability targets. Coordinate closely with Sales, Procurement, Warehouse, Finance, Logistics, suppliers, and customers to resolve commercial and operational issues. Manage order fulfillment priorities and inventory allocation to meet customer commitments and business requirements. Review customer payment terms and commercial exceptions while ensuring compliance with company policies and risk management standards. Develop and continuously improve sales support processes, workflows, policies, and internal controls. Analyze commercial performance and provide recommendations related to pricing optimization, operational improvements, and business opportunities. Lead, coach, and develop the Sales Support team to achieve operational excellence and service quality. Ensure compliance with company procedures, contractual requirements, and commercial governance standards.