Deskripsi Pekerjaan

Provide day-to-day support for live applications and systems, ensuring operational stability and service continuity Manage incidents from identification through resolution, including root cause analysis and tracking Track and follow up on system defects, coordinating with internal teams and external vendors to ensure timely fixes Ensure adherence to incident management best practices and contribute to maintaining high service quality Identify recurring issues and recommend improvements or preventive measures to enhance system reliability