Provide daily technical support to retail/store users and internal staff. Handle and resolve hardware, software, network, and application issues. Troubleshoot POS systems, cash register computers, printers, scanners, EDC devices, and related equipment. Serve as first‑level (L1) support and escalate issues when necessary. Record issues and progress updates in the ticketing/log system. Deliver basic training on system usage to users. Set up new user accounts, system access, and credential resets. Ensure stable IT operations with minimal downtime. Coordinate with other IT teams. Provide remote support during flexible working hours, including weekends.

Membuat dan mempublikasikan lowongan pekerjaan melalui berbagai job portal serta platform media sosial. Melaksanakan proses rekrutmen secara end-to-end sesuai dengan kebutuhan perusahaan. Berkoordinasi dengan user terkait penjadwalan wawancara lanjutan serta penyampaian hasil seleksi kandidat. Mengelola database kandidat serta melakukan talent pooling untuk kebutuhan rekrutmen di masa mendatang. Bertanggung jawab dalam proses terminasi karyawan. Bertanggung jawab dalam proses promosi, demosi, dan mutasi karyawan.

Process monthly payroll including salary, overtime, allowances, deductions, and other payroll components. Ensure payroll compliance with tax regulations and statutory requirements, and maintain accurate payroll records. Administer employee benefits programs including health insurance, and other company-provided benefits, ensuring proper enrollment, updates, and claims coordination. Manage HR operational administration across the employee lifecycle (hire, employee movement, and separation). Maintain and update employee records in the HRIS system including personal data, job details, compensation data, and employment status. Support employees with ESS inquiries and ensure effective implementation and usage of Employee Self-Service (ESS) features.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

- Manage database access - Monitoring database performance - Database Troubleshooting and Maintenance - Ensure data integrity, security, and compliance with company standards.

1. Systems & Server Administration Operations: Assist in the management and monitoring of physical and virtual server environments, including Windows Server and Active Directory. Maintenance: Perform routine system patching, software installations, and configuration updates. Continuity: Execute regular data backup protocols and support disaster recovery testing to ensure high availability. 2. Network Operations Infrastructure: Support the configuration and maintenance of LAN, WAN, and VLAN architectures. Hardware: Provide hands-on assistance with network equipment, including firewalls, switches, and wireless access points. Connectivity: Monitor network performance and assist in resolving connectivity issues such as latency or downtime. 3. Security & Compliance Vulnerability Management: Conduct regular security scans and assist in basic penetration testing activities. Defense Systems: Maintain and update antivirus/EDR policies and manage firewall rule sets. Standards: Ensure all systems align with internal policies and external regulations, specifically ISO 27001 standards. 4. Support & Documentation Technical Support: Serve as Level 2/3 escalation for complex server and network-related incidents. Record Keeping: Create and maintain formal technical documentation, including network diagrams and Standard Operating Procedures (SOPs).

Manage incidents and perform troubleshooting across application, operating system, and basic infrastructure layers. Conduct regular system health checks, including CPU, memory, disk usage, services, and network connectivity. Monitor and ensure data processing and data loading jobs run smoothly and according to defined schedules. Coordinate with and escalate technical issues to relevant internal teams when necessary. Monitor and manage operational dashboards and system management consoles. Perform basic system configuration to support day-to-day operational requirements. Prepare and maintain daily, weekly, and monthly operational reports. Provide support for audit processes, system security initiatives, and operational compliance requirements.

Menjaga kebersihan dan kerapian area kantor (ruang kerja, pantry, toilet, dll) Menyiapkan minuman untuk karyawan dan tamu kantor Membantu kebutuhan operasional harian kantor Membantu penataan ruang meeting atau kegiatan kantor Membantu mengangkat, memindahkan, dan pengiriman barang Menjaga dan merawat peralatan kebersihan Melaksanakan tugas lain sesuai arahan atasan