• Memberikan dukungan teknis melalui telepon, email, dan live chat secara cepat dan profesional. • Menganalisis, mendiagnosis, dan menyelesaikan permasalahan teknis pengguna. • Mendokumentasikan setiap kasus dan solusinya untuk mempercepat penanganan masalah serupa di masa depan. • Berkoordinasi dengan tim Project Manager, Engineer, dan Support untuk kasus yang lebih kompleks. • Memberikan masukan untuk peningkatan produk dan layanan berdasarkan pola masalah yang ditemukan di lapangan.

Support & Collaboration Provide first-level technical support for employees across Head Office (HO), Warehouse (WH), and Work From Home (WFH) environments. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Collaborate with internal teams to support IT-related needs and projects. Manage and monitor IT service requests/ticketing system. Coordinate with vendors, ISPs, and external service providers. Maintain and manage IT assets, including hardware inventory and software licenses. Server & Cloud Administration Maintain and manage cloud infrastructure environments. Maintain on-premise servers and ensure optimal performance. Perform system and server monitoring to ensure reliability and uptime. Network Administration & Security Configure and maintain LAN/WAN infrastructure, including high-availability (HA) internet failover. Maintain VPN (tunneling & split tunneling) and ZTNA implementation. Manage network security policies and access controls. Troubleshoot network-related issues. Manage user access and device security roles.

Provide first-level and second-level IT operational support for end users in Jakarta and sites Manage physical network & server include regular system maintenance, backup, patching & security updates Configure, manage & troubleshoot network environment Oversee enterprise Windows ecosystem, specifically managing AD, DNS & DHCP Implement access control, data protection & audit requirement. Monitor of server health, network traffic & handle incident response include root cause analysis Support & manage security facilities device CCTV, NVR, access control & other IoT devices

Mencari harga terbaik dari vendor Melakukan negosiasi dengan vendor Menjaga hubungan baik dengan vendor Membuat Purchase Order (PO) Membuat Goods Receipt Melakukan stock opname Mengelola dan membuat tagihan vendor

2nd level IT support, troubleshooting, investigation issues of D365 FO and other internal applications Identify system gap, Propose Solution and Improvement for business, Maintain application system security Managing Change Request (system modification request) from Users and Corp DIT Involved in IT Project, Internal/External Audit process

Mengelola, monitoring, dan mengoptimalkan infrastruktur cloud AWS serta server di environment production dan data center. Melakukan setup, konfigurasi, maintenance, patching, backup, dan troubleshooting server Linux/Windows. Monitoring performa sistem, resource utilization, uptime, alerting, dan memastikan availability sistem tetap optimal. Mengimplementasikan scaling system, automation, dan CI/CD pipeline sesuai kebutuhan bisnis. Mengelola stabilitas infrastructure dan menangani incident secara cepat dan terstruktur Melakukan troubleshooting, analisa root cause analysis, dan improvement terhadap performa sistem. Berkolaborasi dengan tim Developer, DevOps, dan Infrastructure dalam proses deployment dan operational support. Membuat dan memelihara dokumentasi teknis terkait infrastruktur dan server environment.

Explore and generate new business opportunities within industrial markets Promote and sell industrial products such as conveyor components, chains, clutches, lubricants, and supporting equipment Build and maintain strong relationships with customers and business partners Analyze customer requirements and provide suitable product recommendations Coordinate with internal teams to ensure smooth project execution and customer satisfaction Prepare quotations, proposals, and product presentations for clients Support the end-to-end sales process, including negotiation and closing Stay updated on industry trends, market movements, and competitor activities Maintain accurate sales reports and pipeline updates

Record daily accounting entries for multiple entities under the group. Prepare depreciation, amortization, and necessary adjusting entries. Manage and control account balances to ensure accuracy and completeness. Support the preparation of financial statements for group entities. Prepare monthly and annual tax reports. Support tax calculation, Coretax reporting, and LKPM reporting. Submit relevant financial reports to government agencies when required. Coordinate with tax authorities, consultants, auditors, and related government agencies when needed. Ensure accounting records and supporting documents are properly maintained.

Memeriksa transaksi bank beserta dengan dokumennya Melakukan jurnal transaksi di program Membuat laporan Pembuatan Laporan Cash & A/R Membantu Stock Opname rutin bulanan Bersedia Dinas PDLK bila diperlukan