Conduct elaboration related to change requests. Confirm business requirements by coordinating with relevant parties, such as users, project managers, and core banking teams. Communicate with business systems to align related elaborations. Develop positive and negative test scenarios related to change requests. Provide support to testers during SIT (System Integration Testing) and UAT (User Acceptance Testing) phases. Coordinate with TQA (Testing Quality Assurance) regarding test scenarios. Prepare and provide support for migration processes. Generate specification documents. Conduct tech sharing sessions. Perform risk reviews related to change requests. Participate in and contribute to sprint reviews.

Memberikan dukungan harian untuk program aplikasi (SAP, MARS, dan program internal perusahaan). Membantu pengguna dalam pengoperasian SAP dan Web Internal Indolakto. Melakukan pengujian (testing) dan dokumentasi aplikasi/program. Memberikan pelatihan kepada pengguna terkait penggunaan aplikasi. Mengelola upload data dari file berbasis TXT/CSV ke dalam sistem aplikasi. Membuat dan mendesain laporan analisa data menggunakan Pivot Table atau alat analisa serupa untuk kebutuhan bisnis.

1. Monitor and log server health to ensure there are no hardware issues. 2. Manage and expand file systems, configure IP routing, and install software such as Connect:Direct, IBM MQ, and Control-M. 3. Configure Connect:Direct, including netmap and user map entries. 4. Analyze C:D and MQ logs for troubleshooting purposes. 5. Install and maintain agents such as Tivoli and other infrastructure monitoring tools. 6. Apply operating system and security patches regularly. 7. Contribute to infrastructure aspects of major IT projects such as: GEB/PIB (Corporate and Personal Internet Banking) AML, KYC, Power Lender, Instant Approval bCAS, BIS, APL, and Digital Banking projects 8. Ensure compliance with system configuration baselines through continuous monitoring. 9. Apply OS hardening, security patches, and perform OS upgrades. 10. Coordinate with internal teams and external vendors to ensure timely delivery of IT project milestones and resolve issues according to SLA.

• Assisting with technical support for staff via phone, email, remote desktop, or on-site. • Supporting systems including POS, SAP, Active Directory, and other business applications. • Helping set up and install workstations, including hardware and software configurations. • Supporting the configuration and maintenance of network equipment. • Escalating unresolved issues to senior IT staff in a timely manner. • Assisting with the inventory of IT hardware, software, and other technology resources. • Helping to repair and troubleshoot IT equipment (e.g., PCs, laptops, scanners, etc.). • Organizing and preparing servers and other equipment prior to system installation. • Supporting the disposal of old hardware according to company procedures. • Involvement in IT asset management, from acquisition to disposal. • Assisting in IT procurement processes and documentation (e.g., asset loans and returns). • Creating templates or tools for asset monitoring and management.

Mengembangkan, memperbarui dan menerapkan kebijakan, prosedur dan standar keamanan informasi Memantau dan mengelola kepatuhan pada framework keamanan informasi (ISO 27001, NIST CSF, PCI DSS, dll) Melakukan assessment keamanan berkala (risk assessment, compliance review, kontrol IT security) Menyusun dan mengelola dokumentasi keamanan (risk register, compliance report, audit finding tracking) Mendukung audit keamanan informasi bagi internal dan eksternal, dan mempersiapkan eviden Memberi rekomendasi perbaikan keamanan berdasarkan hasil review, audit, dan assessment Menyusun laporan keamanan informasi

Melakukan tugas-tugas kebersihan, seluruh lantai, plafon, tangga, pintu, kaca, toilet, dan ruang kantor. Membersihkan dan merapihkan meja, kursi, dan perlengkapan atau inventaris kantor lainnya. Merawat dan menjaga perlengkapan kebersihan agar tetap dalam kondisi baik. Membuang sampah yang ada di ruang kerja. Memastikan kebersihan dan keteraturan di area kerja sesuai dengan standar yang ditetapkan. Mengantar dan menjemput barang-barang operasional perusahaan sesuai permintaan. Membeli keperluan kebutuhan kebersihan dan lainnya. Membantu dengan tugas lain yang diberikan oleh atasan. Melakukan perawatan dan membersihkan kendaraan operasional secara berkala. Melakukan pengurusan surat izin kendaraan operasional. Bersedia untuk lembur jika dibutuhkan oleh atasan.

Mengontrol dan memonitoring proses produksi (untuk meningkatkan efisiensi & produktifitas produksi) Memimpin tim produksi (operator & helper) Bersedia bekerja dalam 3 shift Membuat laporan produksi Melakukan perbaikan berkelanjutan di area produksi