Memimpin dan mengelola seluruh kegiatan pengembangan bisnis after sales, termasuk service, spare parts, dan body repair. Mengembangkan strategi untuk meningkatkan kepuasan pelanggan. Mengelola anggaran departemen aftersales. Melakukan evaluasi kinerja tim secara berkala. Mengembangkan program pelatihan untuk meningkatkan keterampilan teknisi. Memastikan kepatuhan terhadap peraturan keselamatan kerja. Bekerjasama dengan departemen terkait untuk meningkatkan efisiensi proses.

Develop and execute a comprehensive marketing strategy to achieve business objectives. Conduct market research and analysis to identify new opportunities and trends. Build and maintain relationships with partners and influencers. Develop engaging and informative marketing materials, such as brochures, websites, and advertisements. Manage digital marketing campaigns, including email marketing, social media, and PPC. Track and analyze the results of marketing campaigns to measure effectiveness and make adjustments. Work closely with the sales team to generate new leads and close sales. Stay up-to-date with the latest industry trends and best practices.

• Analyze and seeks for external opportunities such as prospective clients for consulting projects • Assist Program Development Manager in developing sales and profit margin goals • Prepare various presentations to clients • Update various consulting services to existing/new corporate clients, aligning to their needs • Communicate with representatives/parties appointed by Professional Services customer for consulting engagements • Follow up and arrange appointment meeting with clients/prospects clients coordinate with associate partners to develop consulting project proposals • Ensure appropriate record and documentation of all project documentation or bidding proposals Management Support Activities: • Provide Report to direct Supervisor • Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost) • Perform activities related to Quality Management System • Perform additional tasks related to key responsibilities as required by Direct Supervisor

Analyzing aesthetic products and current trends in aesthetic fields Design, create and run marketing program, such as event, webinar, exhibition, training, workshop Build and develop brands value Understand and conduct research according to market needs Maintain good relations with customer Create social media content Experiment new idea or new initiative Willing to travel for meetings, workshops, presentations and exhibitions

Melakukan analisa terhadap kebutuhan perusahaan atau user dan membuat design sistem yang relevan terhadap kebutuhan tersebut.

• Work with IT Support to identify and deliver required PC service levels • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. • Construct, install, and test customized configurations based on various platforms and operating systems. • Troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. • Accurately document instances of hardware failure, repair, installation, and removal. • Monitor and Control of Deliver IT Hardware or Software license to the user according to request acquired from IT Ticketing System or Purchasing system. • Organize various computer deployment planning and activities in Bina Nusantara: • Prepare work plan related to the computer deployment plan. • Determine implementation deadline for ongoing deployment plan and ensure the completion accuracy. • Monitor ongoing computer deployment plan. • Organize work plan and budget and review the implementation. • Organize and submit monthly report to IT Service Delivery & Asset Manager. • Control the process according to Quality System. • Provide improvement ideas to make business process of the user effective and efficient by using ready to use technology options. • Partner with internal and external parties in running the function/ tasks in Bina Nusantara.

Melakukan implementasi Projek & Monitoring harian operasional IT Support Kebutuhan User Mengetahui helpdesk ticketing system Memantau kinerja jaringan dan sistem untuk memastikan semuanya berjalan dengan lancar Membuat dan memperbarui dokumentasi masalah dan solusi yang ditemukan. Menyusun laporan rutin mengenai status tiket, tren masalah, dan pencapaian pemecahan masalah. Melakukan Uji coba Aplikasi/ Sistem IT terupdate dan membuat user guide Melakukan kegiatan Deployment sistem IT Menyediakan pelatihan dasar kepada pengguna mengenai penggunaan sistem atau perangkat baru.

Mengembangkan dan memperluas cakupan area Modern Trade, B2B dan B2C Bertanggung jawab atas aktivitas penjualan Modern Trade, B2B dan B2C Membina hubungan baik dan komunikasi yang efektif baik dengan Customer maupun dengan perusahaan Mengelola dan menganalisa setiap customer Bertanggung jawab atas SO, Delivery dan After Sales Complain Monitor dan kolaborasi dengan team Sales terkait Monitor stock product, fokus pada target penjualan dan komitmen pada pemesanan produk Mengelola dan membuat laporan kerja untuk Perusahaan

Melakukan komunikasi yang baik terhadap pelanggan. Melakukan negosiasi harga penjualan barang dengan pelanggan. Melaksanakan rencana strategi yang ditetapkan atasan untuk memenangkan pasar. Mampu meningkatkan volume dan nilai jual. Mengukur kepuasan pelanggan dan mengambil tindakan perbaikan guna kepuasan pelanggan. Memelihara hubungan yang baik secara terus menerus dengan pelanggan yang ada. Menawarkan/menjual barang kepada calon pelanggan baru. Menyesuaikan penggunaan produk dan solusi untuk menumbuhkan volume dan profitabilitas akun. Memberikan masukkan berupa gambaran secara umum tentang pemasaran, harga, sistem pembayaran para pelanggan. Jujur, bertanggungjawab , memiliki attituted yang baik, inisiatif, bisa memotivasi diri, mampu bekerja dibawah tekanan dengan hasil yang maksimal. Mengatasi keluhan dan masalah pelanggan.

Menyiapkan rencana penjualan setiap daerah Bertanggung jawab meningkatkan pencapaian target penjualan per periode. Dapat mengontrol kebutuhan stok agar tercapai omset sesuai target. Membuat laporan perbandingan harga secara berkala Melakukan koordinasi team dalam mengembangkan strategi marketing. Mengumpulkan informasi serta menganalisa pasar dan distributor. Membuat laporan analisis penjualan per periode.