Pengelolaan Server (instal, konfigurasi dan memelihara server; menyediakan layanan seperti web server, database server, file server, DNS, DHCP; melakukan patching dan update sistem operasi serta aplikasi server) Manajemen Jaringan & IT Infrastructure (monitor jaringan lokal (LAN), jaringan luas (WAN), dan koneksi ke internet; menetapkan IP address, subnetting, firewall, VLAN, dan routing dasar; deteksi serta mengatasi gangguan jaringan) Keamanan Sistem (mengatur user access dan permission (user management); mengelola firewall, antivirus, dan kebijakan keamanan lainnya; audit dan log monitoring untuk mendeteksi aktivitas mencurigakan) Backup dan Recovery (rancang strategi backup rutin; susun prosedur disaster recovery jika terjadi kerusakan sistem atau kehilangan data) Monitoring dan Troubleshooting (kontrol performa server; diagnosis masalah software, hardware, maupun jaringan; menangani insiden seperti server down, network outage, atau crash) Automasi dan Scripting (script misalnya dengan Bash, PowerShell, Python dan otomatisasi deployment, backup; maintenance dengan tool seperti Ansible, Puppet, atau cron job) Dokumentasi (konfigurasi sistem; prosedur instalasi; SOP troubleshooting; kebijakan IT untuk keperluan audit)

Collect and analyze network performance data to identify trends and potential service quality issues. Prepare regular analytical reports detailing the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identify underperforming areas and develop data-driven recommendations for performance improvement. Ensure that all operational and technical processes effectively support the fulfillment of customer SLAs. Conduct periodic internal audits of Network Operations Center (NOC) services to ensure consistent service quality. Collaborate closely with technical teams to implement solutions aimed at enhancing service quality.

· Mengumpulkan, menganalisis, dan mendokumentasikan kebutuhan bisnis dari berbagai unit terkait portal data. · Melakukan requirement elicitation melalui wawancara, workshop, dan analisis dokumen. · Menyusun Business Requirement Document (BRD), Functional Specification Document (FSD), dan Use Case Diagram. · Mengidentifikasi business rules, data flow, dan integration points antar sistem. · Menerjemahkan kebutuhan bisnis menjadi functional requirement yang dapat diimplementasikan oleh tim teknis. · Berkolaborasi dalam penyusunan data catalog dan data dictionary untuk portal data. · Melakukan UAT (User Acceptance Test) bersama tim user dan memvalidasi hasil implementasi. · Memberikan dukungan dokumentasi dan pelatihan kepada pengguna portal data.

Manage product development from ideation, research, design, and testing to launch. Conduct user and market research, including customer interviews and competitor benchmarking. Work closely with design and engineering teams to deliver product solutions. Define success metrics and track product performance post-launch. Coordinate testing processes and collaborate with QA teams. Communicate effectively with stakeholders and senior management. Lead and guide Product Manager team especially junior and interns.

• Define and own the product vision, strategy, and roadmap aligned with company goals. • Translate high-level business requirements into detailed user stories, epics, and acceptance criteria. • Lead the product lifecycle — from discovery, planning, and prioritization to delivery and post-launch analysis. • Collaborate with engineering, QA, design, and operations teams to ensure highquality product releases. • Drive sprint planning, backlog grooming, and cross-functional reviews to maintain alignment and delivery velocity. • Conduct market analysis, customer research, and competitor benchmarking to identify new opportunities. • Define and monitor product success metrics (KPIs, adoption, NPS, ROI) and use data to guide decisions. • Manage stakeholder expectations across departments including Sales, Operations, and Customer Support. • Lead product demonstrations, customer presentations, and executive updates. • Coach and mentor junior product managers and associate PMs on agile practices, documentation, and prioritization.

Proactively monitor IT applications and infrastructure to ensure system stability and availability. Operate and manage data center activities efficiently and securely, including hardware management, physical security, and compliance with operational standards and SLAs. Analyze IT resource utilization trends to support business growth and operational efficiency. Prepare periodic IT capacity reports and develop short and long term capacity strategies.

Develop, maintain, and enhance web applications using .NET technologies. Collaborate with cross-functional teams to define, design, and implement new features. Write clean, scalable, and efficient code following best practices and design patterns. Perform testing, debugging, and performance optimization to ensure high-quality deliverables. Support deployment processes, troubleshoot issues, and contribute to continuous system improvements.

Mengemudikan kendaraan pribadi atau operasional untuk kebutuhan direksi/perusahaan. Menjaga kebersihan, perawatan, dan kelayakan kendaraan agar selalu siap digunakan. Menjemput dan mengantar atasan sesuai jadwal dan rute yang telah ditentukan. Menjaga kerahasiaan dan keamanan selama perjalanan. Tugas Tambahan (Operasional Kantor): Membantu pekerjaan kantor seperti mengangkat atau memindahkan barang, dokumen, dan perlengkapan kantor. Membantu bagian logistik dalam penerimaan, pengiriman, dan distribusi barang. Mengantar dan mengambil dokumen penting ke/dari instansi, klien, atau vendor. Membantu kegiatan operasional ringan lainnya sesuai kebutuhan perusahaan. Menjaga kerapian area parkir dan gudang kecil perusahaan (jika ada).

Mengemudikan kendaraan direksi dengan aman dan profesional. Menjaga kebersihan, perawatan, dan kesiapan kendaraan setiap saat. Mengelola jadwal dan rute untuk memastikan ketepatan waktu. Memastikan kenyamanan penumpang selama perjalanan. Bertanggung jawab menjaga aset perusahaan (kendaraan).