Technical Support & Issue Resolution Provide efficient and timely support to end-users, ensuring all technical issues are resolved effectively and escalating cases when necessary. Address user inquiries regarding software and hardware operations, offering clear and accurate guidance to resolve issues. Assess and verify system functionality by conducting observations and tests to identify and troubleshoot errors. Collaborate with IT staff and engineers to manage the distribution, updates, and patches of hardware and software systems. Partner with vendor-provided technical support teams to deliver exceptional customer service to end-users. Help Desk Management & Documentation Proactively monitor and contribute to the Help Desk Ticket Management System, ensuring all issues are accurately logged, tracked, and resolved. Maintain thorough documentation of daily activities, including technical problems, corrective actions, and installation procedures. Develop, update, and effectively communicate standard procedures for common technical support tasks to enhance consistency and efficiency. Contribute to the Information Services Knowledge Base by ensuring comprehensive and up-to-date documentation of service-level agreements (SLAs) and problem-solving solutions. Collaboration & Continuous Improvement Collaborate with the Technical Services and Multimedia Coordinator and the rest of the IT team to establish, refine, and communicate Service Level Agreements (SLAs). Work closely with IT staff to resolve complex technical issues, providing guidance and support as needed. Innovate and implement strategies to enhance problem resolution processes, continuously improving help desk efficiency and effectiveness. Recommend and develop improvements to help desk operations, including creating checklists, refining procedures, enhancing policies, conducting training, and strengthening security protocols. Service Orientation Foster a service-oriented and data-driven culture within the IT Department, ensuring high standards of customer satisfaction. Ongoing Professional Growth Reflect upon professional practice and engage in learning opportunities. Set goals for professional development and take advantage of professional development opportunities. Other Embrace the JIS Learning Dispositions of Resilience, Resourcefulness, Relating, and Reflectiveness Performing other related duties and assuming other responsibilities as assigned by the Head of IT and Technical Support and Multimedia Coordinator.

Bertugas sebagai koordinator dari Onsite Support Melaksanakan Koordinasi, komunikasi, pengawasan dan perijinan. Supervisi pekerjaan Migrasi Reguler Aplikasi, Data ataupun Lisensi yang akan dipindahkan ke dalam Infrastruktur Sistem Petroteknikal, secara online dan offline (mobile storage). Membuat Laporan Bulanan Pekerjaan beserta data pendukung. Mengkoordinasikan tim Onsite Support dalam pemenuhan Permintaan Layanan, Pemeliharaan Perangkat, Konfigurasi dan Tuning Aplikasi, Preventive Maintenance, Corrective Action, dan Penanganan insiden. Membuat Dokumen Rekap Penggunaan, Dokumentasi dan Dokumen Penagihan . Melakukan Supervisi dalam penyediaan layanan Sistem Petroteknikal sesuai dengan sla.

Membantu merapikan ruangan kantor dan memastikan kebersihan lantai perangkat seluruh ruangan kantor Memastikan kebersihan lingkungan perusahaan Membuatkan minuman / membelikan makanan karyawan Mengirim / mengambil dokumen Mengambil & Membereskan piring dan gelas perlengkapan makan karyawan Menjalankan tugas-tugas lain nya dari atasan terkait kelancaran operasional perusahaan Melaksanakan general cleaning sesuai jadwal

Oversee all HR functions in a 1,500-employee F&B company, including Compensation & Benefits and Industrial Relations, Talent Acquisition and Performance Management. Develop and implement HR strategies aligned with company objectives. Build an effective compensation and benefit strategy, ensure compliance with labor regulations, and maintaining good industrial relations. Analyze and manage employee compensation and benefits. Supporting recruitment and selection system to attract top talent. Conduct performance evaluations and provide career development recommendations.

Overseeing all aspects of the HR&GA function, including recruitment, onboarding, training, performance management, and employee relations Developing and implementing HR policies, procedures, and best practices to ensure compliance with relevant laws and regulations Collaborating with department heads to identify and address staffing needs, as well as to support employee development and career progression Providing Data for payroll Leading and managing the HR&GA team, providing guidance, mentoring, and support to ensure the department operates efficiently and effectively Fostering a positive and inclusive work environment that promotes employee engagement and well-being

Implement and manage employee onboarding and offboarding processes in accordance with company procedures, ensuring complete and accurate administrative documentation. Perform personnel administration and HR documentation activities in line with established policies and procedures. Prepare and maintain periodic HR Operations / HR Services reports based on business requirements. Assist in coordinating training and development activities, including organizing training sessions and tracking employee development plans. Handle HR operational administration, including employment contracts, employee records, and HR system updates. Provide day-to-day HR operational support and respond to employee inquiries related to HR administration.

Bertanggung jawab atas proses pengadaan barang medis dan farmasi rumah sakit secara efektif, efisien, dan sesuai dengan standar mutu, regulasi, serta kebutuhan operasional, dengan mengelola tim purchasing untuk menjamin ketersediaan obat dan alat kesehatan.

Mengelola dan memelihara catatan dan dokumentasi gudang secara rapi dan terorganisir Memproses permintaan pengiriman dan penerimaan barang dengan akurat dan tepat waktu Membantu dalam pemeriksaan dan pencatatan persediaan gudang Menjaga komunikasi yang efektif dengan tim operasional dan logistik Memastikan kepatuhan terhadap prosedur dan kebijakan gudang Membantu dalam tugas-tugas administrasi lainnya yang diperlukan

Mampu melakukan negosiasi yang baik dengan vendor Mampu mencari dan memberikan rekomendasi harga product yang dibutuhkan Bertanggung jawab dengan proposal dan pendaftaran code barang ke sistem Melakukan seleksi vendor Melakukan evaluasi vendor bulanan dan perenam bulan sekali Melakukan update dokumen halal dan filling dokumen food safety Mampu melakukan koordinasi dan komunikasi yang baik dengan departemen lain mengenai spesifikasi dan harga barang serta waktu pengiriman Bertanggung jawab melakukan report kepada atasan serta bertanggung jawab dalam mencari alternatif vendor Bersedia melakukan backup kepada team yang berhalangan hadir