CS Chat with employer Kuala Lumpur (Kuala Lumpur)

Be responsible for Journey Management’s real time follow-up and monitoring; Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes; Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email; Use provided tools and resources to resolve client issues; Adhere to client-defined processes and procedures and company policies; Meet or exceed minimum requirements for productivity, availability and quality requirements; Meet pre-determined targets; and Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

sekitar 5 tahun lalu

Service Delivery Manager Agoda Services Co., Ltd Kuala Lumpur (Kuala Lumpur)

Help determine and define call center operational strategies by conducting needs assessments and business reviews Understanding contact center metrics and applying the given technology to optimize the work-force is essential Assist in defining user requirements, focusing on efficiency and effectiveness Bring a wealth of knowledge to the Team, focusing on sharing, guiding, building up Team members, by increasing competencies and identifying best practices Work closely with Work Force Management (WFM) to ensure staffing/roster levels support business targets Help to define “quality” and assist in establishing a learning environment based on collaboration, feedback and data Drive a resolution-focused environment aimed at delighting the customer Ensure Teams are motivated, engaged, empowered and are informed Assist in developing a human resource strategy by working with Learning & Development (Training), Employee Satisfaction Teams (ESat) & Talent Management (Recruitment) Build a culture which includes performance reviews, coaching, counseling and disciplining employees Prepare call center performance reports by collecting, analyzing and summarizing data and trends Work closely with a global network of professionals all focused on managing the Agoda brand Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises Help combat employee attrition by understanding and recognizing team needs Host productive team meetings engaging all levels of the unit Build a culture which includes Rewards & Recognition Ensure a safe, friendly working environment Ensure company compliance initiatives are in place and monitorable, both at the local and international level Embrace the Agoda Mission

sekitar 5 tahun lalu

Customer Service Sutherland Global Services Kuala Lumpur (Kuala Lumpur)

Be responsible for Journey Management’s real time follow-up and monitoring; Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes; Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email; Use provided tools and resources to resolve client issues; Adhere to client-defined processes and procedures and company policies; Meet or exceed minimum requirements for productivity, availability and quality requirements; Meet pre-determined targets; and Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

sekitar 5 tahun lalu

Customer Experience Agoda Services Co., Ltd Bangkok (Bangkok)

Providing leadership to support our growing contact center team. Coaching, mentoring and setting up action plans to support key contact center metrics. Focusing on the core-opportunity, namely, providing resolution for any and all customer service touchpoints across multiple communication channels. Strong communication skills coupled with the ability to influence others by conducting team meetings, completing appraisals and evaluating performance trends both at the individual and group level. Identifying scalable best practices, sharing insights and working as a unit to further the business. Passionate about testing an idea, measuring the success and implementing across multi-lingual units. Leveraging data to make factual decisions or to influence process improvement opportunities. Hiring and developing stars

sekitar 5 tahun lalu

Customer Service Mojito Ventures Pte. Ltd. Singapore (Singapore)

Perform all retail store duties Consolidate data and generate reports Handle customer enquiries and requests Record corresponding mails and documents Respond to customers promptly and professionally Follow up on the necessary paperwork Impart usage of products to customers Maintain showroom's standard, condition & product display

sekitar 5 tahun lalu

Customer Service PT. Abadi Bina Indonesia (treniaga.com) Yogyakarta (Yogyakarta)

1. Menerima dan merespon telepon 2. Membalas dan merespon chat WhatsApp, Line, Inbox, & Marketplace 3. Memberikan informasi seputar produk dan program yang dijual oleh perusahaan kepada customer 4. Meyakinkan Customer sampai membeli produk atau program yang ditawarkan oleh perusahaan 5. Input / Ordering barang pesanan ke aplikasi pemesanan 6. Membina hubungan yang baik dengan customer / klien

sekitar 5 tahun lalu

Customer Care SR American Express Taipei (Northern Taiwan)

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable Customer value Document necessary account information and offer custom solutions that benefit the customer Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

sekitar 5 tahun lalu

Customer Quality CareerMaster Sdn Bhd Johor Bahru (Johor)

Liaise with customer and internal team on quality issues. Set up the interdepartmental standard to allow smooth operation. Perform root Cause analysis on quality issues. Involved on DFM & APQP during project development stage.

sekitar 5 tahun lalu

Customer Quality CareerMaster Sdn Bhd Kuala Kedah (Kedah)

Liaise with customer and internal team on quality issues. Set up the interdepartmental standard to allow smooth operation. Perform root Cause analysis on quality issues. Involved on DFM & APQP during project development stage.

sekitar 5 tahun lalu

Customer Quality CareerMaster Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Liaise with customer and internal team on quality issues. Set up the interdepartmental standard to allow smooth operation. Perform root Cause analysis on quality issues. Involved on DFM & APQP during project development stage.

sekitar 5 tahun lalu