DESKRIPSI PEKERJAAN
Coordinating and executing customer service activities, including customer master data maintenance, order management, preparation of customs documentation, account recevialbes, customer communications, complaints and special handling tasks.
Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment.
Participate in the resolution of complaints as required.
Building and maintaining Customer relationships by assisting Customers in placing orders efficiently, responding to inquiries on a timely basis, managing the Customers orders through the SAP system to meet Customer requirements and Evonik commitments, and communicating any changes in order status quickly to the Customer.
Comply with global, business, and department processes, procedures, and practices, including Basic Safety Process, Product Stewardship, and regulatory requirements.
Coordinate and maintain effective communications with Sales, Business Area, Cross Functional Groups, and third parties like forwarders, warehouses and custom offices, concerning Customer requirements, issues, feedback (commercial), etc. as appropriate.
Issue credit / debit notes if required (in addition to normal invoicing)
Obtain required forms and documentation from Customers (e.g. Tax Exempt Certificates, Permits, etc.
Participation in Departmental, Business team, and cross functional team meetings to acquire knowledge of the Supply Chain, department interdependencies, key business strategies and objectives, etc.
REQUIREMENT
Bachelor’s Degree in Trade or Business Administration
Ability to demonstrate strong problem solving skills, good organizational skills, excellent interpersonal and communication skills (verbal, written, and listening), and strong focus on data quality
Ability to work in a fast paced and dynamic team environment
Minimum of 2-3 years of customer service related experience
Customer service experience in the chemical industry desired
Fluent oral and written English
Experineces with SAP is must
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Staff