REQUIREMENT

Essential: University degree in computer science, engineering, or information management. Desirable: Service desk management certification and other relevant professional training and/or certification (e.g. ITIL, COBIT, Microsoft , Project Management, etc.). Experience Essential: Minimum 2 years experience in Information Technology end-user support and business functional support in an international organization, with experience in direct supervision of service desk teams in a large international organization. Desirable: IT experience in working with international organizations, WHO ITSM Platform application management experience. Skills Demonstrate strong customer service skills. Strong written and verbal communication skills. Able to speak to individuals or groups of people with poise, voice control and confidence and handle sensitive & difficult situations with tact. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Build and maintain effective working relationships within the team and create a harmonious team environment. Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations. Capability to continuously improve the service desk's performance by analyzing its performance, identifying improvement opportunities, instructing the service desk agents, and enforcing the work instructions for service desk agents. Thorough knowledge of current technologies as it relates to end-user support and business strategies. Able to motivate and lead a team in the achievement of their objectives.

DETAIL LOWONGAN

• Umur -
• Min. Qualification D3
• Min Experience Staff