DESKRIPSI PEKERJAAN
Use of monitoring tools to check the performance and capacity network server and applications.
Create tickets, of incidents and problems for our technical teams.
Escalate hardware, software, and environmental alerts or malfunctions and when an issue is identified, work to determine the cause of the problem, report and follow the escalation process coordinating with the 2nd level support.
Provide high-standard professional customer service, and establish continuing rapport with clients to proactively check they are getting the standards in the service level agreement.
Keep the procedures explained by the technical teams updated and shadow the knowledge with the teammates.
Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
REQUIREMENT
24/7 shifts (including nights, weekends, public holidays, and on-call if necessary)
Professionals English (Written/spoken)
The user of Office package (Outlook, Word, Excel)
Looking for 2nd opportunity or change of work field.
Self-organized and a proactive attitude
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
