DESKRIPSI PEKERJAAN
Supporting end-users with technical problems, making sure all cases are resolved in a timely and effective manner, and escalating cases when necessary.
Answering user inquiries regarding computer software to resolve problems.
Observing and testing system functioning to verify correct operations, detect errors, and identify key application features.
Documenting all daily transactions, problems, and remedial actions that are taken, or installation activities.
Writing high-quality source code to program complete applications within deadlines
Testing and debugging source code and integration before launch
Improving efficiency and effectiveness of current software or application by analyzing and proposing recommendations to include checklists, procedures, policies, training, security, identifying deficiencies, and offering solutions
Developing software solutions and implementing the source code of the application to meet the user's needs.
Collaborating with other application developers, IT specialists, and other relevant IT team members, assisting as needed, and collaborating to solve technical problems
Contributing to and assisting with the management of the Information Services Knowledge Base which should contain up-to-date documentation about service level agreements and solutions to problems
Working on special projects as requested by the Applications Developer Manager
Collaborating with IS Engineers to manage hardware and software distribution, updates, and patches
Collaborating with technical support staff provided by vendors to provide effective customer service to end-users
Generating ideas and implementing methods to improve problem resolution
Promoting a service-oriented and data-driven culture in the Information Services Department
Embracing the JIS Learning Dispositions of Resilience, Resourcefulness, Relating and Reflecting
Performing other related duties and assuming other responsibilities as assigned by the Applications Development Manager, including but not limited to other projects when deemed necessary
REQUIREMENT
Minimum a bachelor's Degree from an accredited institution with a major in Computer Science
Minimum five years of experience as a senior application developer or in a similar role
Demonstrated ability to communicate effectively in English and Indonesian
Demonstrated ability to convey complex technical concepts
Demonstrated knowledge of programming languages such as Oracle PLSQL, Python, Java and PHP
Demonstrated strong programming skills and a deep understanding of software design and programming principles.
Demonstrated extensive experience in application and software development, database Oracle/MySQL/SQLServer, Oracle Netsuite implementation and customization (preferred) and mobile application development
Demonstrated outstanding personal with strong communication with a customer-service approach to working with end users, problem-solving, and time-management skills.
Demonstrated strong technical skills with a wide range of hardware and software, mathematical and critical thinking
Demonstrated technical experience in a cross-platform environment
Ability to establish and maintain effective working relations with people of different national and cultural backgrounds with sensitivity and respect.
Ability to treat sensitive issues in a confidential manner.
Ability to work independently and collaboratively with the team to achieve common objectives
Detail-oriented, has a high level of initiative, and is able to work under pressure.
A clear commitment to Child Protection, safety, service learning, and environmental stewardship
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Staff
