Helpdesk Technician (TECHNICIAN)

(Staff)
Park Place Technologies
18, Jalan Pemaju U1/15, Hicom-glenmarie Industrial Park, 40150 Shah Alam, Selangor, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IT department. First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g. antivirus and anti-malware issues). Configures, installs, and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees Troubleshoot and offer viable solutions to various hardware and software problems Handle routine and basic technical issues that can be fixed in the course of a phone call. Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
REQUIREMENT

1-2+ years of related experience. Customer service experience. Familiar with hardware, operating systems, networks, virus software/firewalls and routers. Familiar with upgrades, installations and common technical issues that can arise in Windows, mobile applications, etc. Ability to make decisions quickly with limited information and solve problems. Ability to read and understand complex manuals & terminology. Understanding of hardware & software. Excellent communication skills Keen Attention to detail. Ability to recognize patterns. Ability to diagnose and resolve complex computer/software technical issues.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Selangor

GAMBARAN PERUSAHAAN

-

https://www.parkplacetechnologies.com/

20-50

Formal

English

Komputer/TI

1800819155

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 18, Jalan Pemaju U1/15, Hicom-glenmarie Industrial Park, 40150 Shah Alam, Selangor, Malaysia