DESKRIPSI PEKERJAAN
Manage a team of technical and operation staff with ensuring smooth implementation within the operations department.
Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
Resolve customers’ enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
Involve in design & development of new systems with view to optimise and leverage on the main frame of the applications.
Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
Ensure timely and accuracy for weekly/monthly report for management review.
Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.
REQUIREMENT
Degree in Electrical / Electronic
Preferred experience/Knowledge of Electronics, IOT, Automotive
Fully computer Literate with experience/Knowledge of Basic Programming
Project Management and History of Completed Projects Required
Minimum of 5 years’ experience in the industry, experience in a similar industry is an added advantage
Ability to use Excel to Reconcile Billing/Reporting/Data Exports
Has experience to manage a team
Proven track record in customer service
Proficient in English is A Must
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
