DESKRIPSI PEKERJAAN
Customer Service Management
Escalate and resolve any issues and problems associated with the users in DHLeC and depots
Manage implementation of new infrastructure Services in Malaysia
Advise and provide input on the sourcing of IT equipment and services in line with DHL standards
Coordinate System Security Audits, follow up and report breaches of security to the Management
Stakeholder Management
Liaise with and manage the DHLeC network group and other third party vendors including network providers, hardware and desktop support
Escalate and resolve any issues and problems associated with the infrastructure services
Service Management
Coordinate country network changes with the Regional Service Management Team.
Maintain efficient communication network with all country Service Management Providers.
Document country network changes.
Support infrastructure setup of new terminals, central hubs, depots and country office in country. Coordinate with local suppliers.
Plan, procure and support the set-up of server, PCs and IT equipment in country.
Maintain country IT asset list and establish processes to keep the asset list up to date.
Maintain country IT software list and establish processes to keep the list up to date in SMART TRACK.
REQUIREMENT
Desired Skills / Qualifications
Communication skills (English), spoken and written
Support & result oriented
Team Player
Prepared for standby and travel
Min. 3 year of professional experience within IT (IT graduates are encouraged to apply)
Up to date on infrastructure technologies.
Profound knowledge with Standard Microsoft Office products
Knowledge on PC / Laptops / Network
Certification in ITIL standards preferred
1-3 years in IT support and project support role
Must have own transport ready for deployment.
Minimum Educational Qualification
Diploma / Degree in Information Systems, IT
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
