Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles. Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries. Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services. Maintain and generate reports as required by reporting Line Manager. Be the primary person in following up with customers and trade partners on enquiries, requests. Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department. Perform other department duties related to his/her position as directed by the Head of the Department. Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview. Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage Support Travel Agencies with reservations related activities Produce reports for relevant markets and share monthly performance reports

Jakarta