• Work with IT Support to identify and deliver required PC service levels • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. • Construct, install, and test customized configurations based on various platforms and operating systems. • Troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. • Accurately document instances of hardware failure, repair, installation, and removal. • Monitor and Control of Deliver IT Hardware or Software license to the user according to request acquired from IT Ticketing System or Purchasing system. • Organize various computer deployment planning and activities in Bina Nusantara: • Prepare work plan related to the computer deployment plan. • Determine implementation deadline for ongoing deployment plan and ensure the completion accuracy. • Monitor ongoing computer deployment plan. • Organize work plan and budget and review the implementation. • Organize and submit monthly report to IT Service Delivery & Asset Manager. • Control the process according to Quality System. • Provide improvement ideas to make business process of the user effective and efficient by using ready to use technology options. • Partner with internal and external parties in running the function/ tasks in Bina Nusantara.

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