IT Executive (MANAGEMENT)

(Staff)
Nera Telecommunications Ltd
109 Defu Lane 10 Singapore 539225
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Deliver daily IT helpdesk support to end-users across various platforms, including Windows, MacOS, Linux, Android, and iOS. Continuously monitor the internal helpdesk system, promptly respond to tickets and ensure proper logging within SLA timelines. Document and continuously improve SOP and IT support processes to keep them current and efficient, driving continuous improvement in service delivery. Maintain IT inventory, actively tracking all IT assets and accessories to maintain accurate records. Enhance the out-of-the-box (OOTB) laptop installation process by leveraging Microsoft Intune. Periodically monitor and maintain the health of audio-visual and video conference systems, ensuring their high availability. Monitoring and maintaining IT/Cloud/Virtual infrastructure by ensuring system uptime, security patching, system administration, and antivirus updates to achieve compliance.
REQUIREMENT

Bachelor’s degree in information technology, Computer Science or a related field preferred. Positive attitude with a team-player mindset with good communications and problem-solving skills. Minimum of 3-5 years of experience in IT support or a similar role. Proficiency in managing and troubleshooting across various platforms, including Windows, MacOS, Linux, Android, and iOS. Knowledge of IT infrastructure, cloud and virtualization technologies. Understanding of Network Infrastructure and the ability to perform basic troubleshooting. Customer service skills with the ability to communicate technical information to non-technical users. Excellent documentation and process refinement skills.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

http://www.nera.net/

100-250

Formal

English

Komputer/TI

6562813388

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 109 Defu Lane 10 Singapore 539225