IT Helpdesk Executive (TECHNICAL SUPPORT)

(Staff)
NSS IT Solution Sdn Bhd
MYR 2,200 - 3,000
08-01-01, Corporate Park, Star Central, Lingkaran Cyber Point Timur, Cyber 12, 63000 Cyberjaya, Selangor, Malaysia
Kuala Selangor - Selangor - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responsible for 1st level of Helpdesk (attend user complaint, troubleshooting, escalating to appropriate parties. Dealing with incoming incidents in a professional, courteous manner over the phone, WhatsApp and via e-mail. Respond to customers' inquiries and incidents reporting according to the Service Level Agreement (SLA). Diagnose and resolve hardware, software, and network issues. Monitor & responding calls/tickets with a sense of urgency and within SLA. Prepare monthly incident analyst reports. Ensuring all tickets are progressed and resolved within SLA - escalating to other internal and external teams as appropriate. Work 5 days a week with shift rotation (5AM - 2PM / 8.30AM - 5.30PM / 2PM - 11PM)
REQUIREMENT

Possess at least Diploma in IT / Computer Science or equivalent. Have at least 2 years of working experience in the related field. Familiarity with computer hardware components and peripherals. Good communication skills, providing explanations clearly and precisely. Ability to work independently and prioritize tasks effectively. Possess own transportation. Upskill training will be provided.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Selangor

GAMBARAN PERUSAHAAN

-

https://www.nssit.com.my/

100-250

Konsultan

60383227555

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 08-01-01, Corporate Park, Star Central, Lingkaran Cyber Point Timur, Cyber 12, 63000 Cyberjaya, Selangor, Malaysia