As the first level for resolving problems related to PC Desktop/Laptop (Hardware & Software) Installing & configuring Windows OS and supporting applications for PC Desktop/Laptop. Installing & configuring Printers, Scanners and other PC Desktop Devices. Ensure that the PC Desktop/Laptop has standard security applications installed Ensure that the PC Desktop/Laptop has implemented patch updates and required hardening configuration according Ensure that the each of the security agent is always updated and connected to the server. Handle escalation ticket for any end user computing devices to provide necessary troubleshooting and escalation according to SLA Conduct escalation on End user computing repairs & warranty claims to the Vendor Maintain end user computing device Inventory and track asset usage

Analyze business processes and user requirements, and translate them into clear system specifications for new application development and enhancement of existing systems. Design system functional flows, data flows, and application integrations while ensuring alignment with the company’s established system architecture. Coordinate closely with developers, QA teams, users, and external vendors throughout system development, testing, implementation, and change processes. Review and validate solution designs to ensure compliance with IT Governance, information security standards, and internal company procedures. Monitor application performance, stability, and usability; conduct regular evaluations and propose recommendations for continuous system improvement. Act as a technical advisor to operational teams and users by providing guidance on effective system usage and functionality. Support internal and external audit activities by preparing system documentation, data, and technical explanations related to application management. Perform impact analysis prior to system changes to ensure minimal disruption to business processes and application integrations. Develop and maintain system analysis standards, documentation templates, and guidelines to improve consistency and quality. Conduct technology and solution assessments to ensure alignment with the company’s digital transformation roadmap. Oversee application change management activities, ensuring all changes follow proper approval, testing, and verification procedures. Build and maintain a system knowledge base or technical references to support operations and accelerate incident resolution.

Mengelola seluruh proses perizinan perusahaan (izin operasional, lingkungan, dll) agar sesuai dengan regulasi yang berlaku. Melakukan pengurusan, perpanjangan, dan monitoring masa berlaku dokumen legal perusahaan. Mewakili perusahaan dalam pertemuan dengan pihak eksternal terkait perizinan maupun kebutuhan operasional. Mengelola administrasi umum (GA) seperti fasilitas kantor, aset, dan kebutuhan operasional lainnya. Mendukung kegiatan HR seperti administrasi karyawan, absensi, dan kebutuhan HR lainnya.

Mengelola program HR Development, training, dan pengembangan karyawan. Memonitor KPI, performance appraisal, dan evaluasi kinerja karyawan. Menyusun TNA, kalender training, modul pelatihan, serta evaluasi efektivitas training. Mengelola manpower planning, career path, dan succession planning. Menyusun struktur organisasi, job description, dan analisa beban kerja. Menjalankan proses rekrutmen, interview, onboarding, dan induction. Menjalankan program employee engagement dan CSR perusahaan. Membuat laporan HRD serta memastikan target tim tercapai.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

- Membantu merapikan ruangan kantor dan memastikan kebersihan lantai perangkat seluruh ruangan kantor - Memastikan kebersihan lingkungan perusahaan - Membuatkan minuman / membelikan makanan karyawan - Mengirim / mengambil dokumen Mengambil & Membereskan piring dan gelas perlengkapan makan karyawan - Menjalankan tugas-tugas lain nya dari atasan terkait kelancaran operasional perusahaan - Melaksanakan general cleaning sesuai jadwal - Membantu mengirim / membeli barang keluar

Bertanggung jawab memastikan sistem Teknologi Informasi (TI) berjalan lancar dan efisien, dengan fokus pada pengelolaan server (terutama windows server), jaringan, dan dukungan teknis lanjutan. 1. Administrasi Server dan Sistem * Mengelola dan merawat Windows Server serta sistem operas komputer perusahaan. 2. Manajemen Jaringan dan Keamanan * Mengelola infrastruktur jaringan dan perangkatnya. * Menjaga keamanan jaringan (Firewall, Email Gateway, NGFW). * Memahami dan mengatur jaringan dasar seperti TCP/IP. 3. Dukungan Teknis * Menangani masalah teknis hardware, software, dan jaringan. * Menguasai Windows Server dan instalasi Microsoft Outlook.

Responsible for the troubleshooting, repair, and maintenance of IT systems, including hardware, software, and network infrastructure. Monitor and maintain computer networks, IP PBX phone systems, and CCTV. Install and configure computer hardware, software, printers, and CCTV systems.

- membuat laporan inventory control dan realisasi Import setiap bulan - mengecek dan menginput tagihan dari frowarder di sistem - Mengecek dan menginput Shipping dokumen - Memonitoring proses custom clearance mulai dari schedule hingga container tiba