Hands on experience on technical architecture & planning activities, on SAP installation, administration and monitoring. Technically fluent in Operating Systems (Unix/Linux), Databases (Oracle, IBM DB2 or SAP HANA) administration, optimization, and troubleshooting. It is a plus to have deep understanding of hardware entities (server, storage, network) and infrastructure for on-premise/cloud environment. Ability to troubleshoot, analyze and resolve technical problems in general by End-to-End support. Communication skills with the ability to impart ideas in both technical and user-friendly language. Proactive in learning and highly self-motivated. Able to handle str Good Team player, strong customer and quality focus.

Memenuhi kebutuhan rekrutmen perusahaan sesuai dengan MPP yang dibutuhkan. Bertanggung jawab dalam kegiatan training & perusahaan (Gathering dan Orientasi). Memproses penilaian Peformance Appraisal & KPI karyawan. Melakukan pengendalian dokumen dan catatan, serta proses audit internal dan eksternal. Memantau data karyawan secara berkala dan memperbarui informasi karyawan di HRIS. Melakukan konseling pada karyawan yang membutuhkan.

Lead the end-to-end development of business solutions and business development for corporate and broadband clients, and customer service assurance innovation. Collaborate with business and technical teams to identify and deliver customized solutions, including digital transformation initiatives, IoT implementations, Fiber infrastructure expansion, and network solutions. Ensure the business solutions strategy aligns with the organization’s long-term goals, driving growth in enterprise and home market segments. Analyse market trends, competitors, and customer needs to develop competitive business solutions that provide a unique value proposition. Design and implement customer service assurance processes, ensuring customer tiering levels and quality benchmarks are met or exceeded. Lead efforts to streamline and enhance customer support operations, focusing on improving response times, issue resolution, and overall customer satisfaction. Ensure interoperability between business solutions and customer support services, facilitating a seamless end-to-end customer experience. Establish continuous feedback loops with customers to enhance service delivery and develop proactive support models that anticipate customer needs.

Defines project goals, scope, and objectives, creating a detailed project plan. Identify tasks, set timelines, and determine resource requirements. Define product requirements and specifications and ensure development teams are clear and understood. Oversee the software product , work together with the delivery and development team, provide input and monitor the progress of the project to the clients and management, and make reports regarding the status of the project. Create Project Planning for additional features and enhancement development. Monitor product development, and perform user acceptance tests. Establishing the technical vision and analyzing trade offs between usability and performance needs by teaming up with developers. Support with new product concept initiatives. Implement the Software Development Projects until go live, do maintenance and ensure delivery as SLA. Performing quality control on the project throughout development to maintain the standards expected. Lead the troubleshooting process, issues and problem solving. Analyze project data and information to identify risks, issues, and present information to senior management for decision making. Compile periodic project reports to be given to all stakeholders and senior management.. Carry out evaluation and analysis of software development project.

Assist AM/ Pre-sales/ product squads in designing systems from user requirement to solution design including long term architecture. Translate user requirements into technical design including platform selection, integration and assist infrastructure team in sizing the infrastructure requirements. Lead and coach a team of developers to execute development activity , including hands-on coding activity (60%). Long-term technical vision for the systems and translate this long-term vision into actionable roadmap and milestones, which can include leading the refactoring efforts for existing systems to bring it to the next level of scalability, reliability, and performance.

Maintain and enhance custom applications and SaaS services that support our business goals Gather business requirements from regional management and stakeholders to ensure alignment with strategic objectives Manage application rollout projects from initiation to go-live, ensuring timely and effective delivery of solutions Document processes, functionalities, and requirements to maintain a clear understanding of the system and support future maintenance and upgrades Develop test cases and run acceptance tests with support from stakeholders to ensure a smooth implementation process Conduct training and review user adoption to ensure system usage meets business requirements Support and troubleshoot issues on custom applications, working closely with end-users to ensure timely resolution of technical problems Collaborate with process owners, end-users, and other stakeholders (i.e. vendors, third parties) on projects and maintenance, fostering positive working relationships and ensuring alignment with business needs Work as part of a regional IT organization in administering applications and services to ensure effective support of business operations

Conduct in-depth research on competitors' products to identify market trends, features, and potential areas for differentiation. Analyze other competitor strategies and market positioning to provide insights - data to supports product decisions. Conduct user research to understand customer problems, identify and iterate on product ideas and improvements Create the detailed Product Requirement Documents - Blueprint for features and enhancements, outlining; Goals, Requirement, Specifications, User Stories and Testing Scenario. Ability to present complex value propositions to other teams. Ability to break down massive product backlog items into smaller and releasable items. Collaborate with cross-functional teams to create detailed flow charts or work flow, highlighting user interactions and system processes. Iteration product testing to ensure a seamless and user-friendly experience. Work with engineers, designers, ops, marketing, legal and even external partners to make things happen

Finalize the company financial reports, both in-house and audited. Ensure the company's financial reports align with accounting regulations. Guarantee the accuracy and timeliness of financial statements in compliance with IFRS & PSAK. Prepare and review the consolidation reports. Conduct expense and cost analysis. Propose control and optimization of costs to enhance company profitability. Optimize accounting, accounts payable, and accounts receivable processing flows. Manage financial risks effectively. Liaise with both external and internal auditors. Prepare and present company business reports. Connect with other departments to discuss finance-related problems. Lead and manage team, conducting performance evaluation. Collaborate with IT and other departments to customize software according company needs.

Merencanakan desain database dan pemrograman sistem, sesuai dengan kebutuhan aplikasi bisnis agar dapat diaplikasikan Merencanakan dan menangani spesifikasi fungsional, pengembangan sistem, instalasi, integrasi sistem, dan pelaksanaan tes, agar seluruh aktivitas tersebut berjalan dengan baik Menangani proyek-proyek yang terkait dengan IT Business Analyst untuk memastikan proyek tersebut sesuai target Merancang, dan menulis program komputer, dokumen rancangan program, coding program, dan pemeliharaan untuk menangani kebutuhan bisnis tertentu serta memungkinkan perubahan di masa depan Melakukan konsultasi untuk menentukan kebutuhan dan analisa kebutuhan internal IT agar dapat memberikan solusi secara tepat waktu dan akurat pada hasilnya

Menerapkan sistem keamanan yang digunakan di Pusat seperti firewall, kontrol perlindungan data, patching, enkripsi, vulnerability assessment, pen testing, dan sebagainya Menjalankan jadwal monitoring terhadap semua aktivitas yang terjadi di seluruh user, sistem, aplikasi, atau jaringan JNE Melakukan konfigurasi firewall, email security, application security, website security, network segmentation, antivirus / anti malware, cloud security, data loss prevention, menghapus dan menambah akses user, restore data, dan back up data Memperbarui software keamanan yang ada di JNE sebelum expired date berlaku Berkolaborasi dan berkomunikasi secara berkala dengan pihak – pihak lainnya baik Department di Kantor Pusat / Cabang Utama / Vendor