• Memberikan informasi kepada pelanggan tentang program jadwal servis, promosi, event, atau berita penting. • Menangani komplain pelanggan secara langsung, melalui telepon atau SMS dan memastikan keluhan ditangani dengan baik. • Melakukan dan membuat laporan follow-up customer. • Membuat daftar dan laporan customer komplain. • Melakukan filling dokumen (surat keluar ataupun surat masuk), korespondensi surat pelanggan / pusat, dan membuat surat yang berhubungan dengan klaim pelanggan. • Menerima dan mencatat booking servis yang dilakukan oleh pelanggan, memfollow up kembali pelanggan yang sudah booking.

Design and develop scalable, high-performance web applications using a variety of front-end and back-end technologies Collaborate with cross-functional teams to translate business requirements into technical solutions Write clean, well-documented, and testable code to ensure the reliability and maintainability of our systems Participate in code reviews, troubleshooting, and problem-solving to improve the overall quality of our codebase Stay up-to-date with the latest web development trends, frameworks, and best practices

Developing and implementing Web & Mobile applications Optimizing Web & Mobile applications Write clean, testable and maintainable code

Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally. Build and maintain positive relationships with tenants, ensuring a high level of satisfaction. Resolve tenant issues with empathy and effective problem-solving skills. Coordinate with internal teams to address maintenance, billing, or service-related concerns. Facilitate smooth communication between tenants and the property management team. Provide detailed explanations of property policies, procedures, and updates. Handle complaints or disputes with a persuasive and solution-oriented approach. Contribute to customer retention strategies by delivering excellent service.

Create detailed functional and non-functional specifications. Work with cross-functional teams to ensure alignment with business objectives. Develop a solution using internal tools P artner with developers to design, test, and implement new systems or system changes. Develop and recommend innovative solutions to optimize workflows Ensure solutions meet user requirements and business goals. Maintain comprehensive documentation, including system requirements, process flows, and user guides. Translate complex technical concepts into clear, understandable terms for non-technical stakeholders.

Analyzing data related to sales, purchasing, distribution Create reports and provide the data needed to help decision makers Work closely with the marketing team to determine metrics to measure the success of business performance & achieve goals Conduct cause-effect analysis to evaluate the effectiveness of various marketing initiatives Manage the distribution of goods

Application Development Develop and maintain ASP.NET Web Forms-based applications. Perform debugging and code optimization to ensure optimal application performance. Support and Maintenance Provide day-to-day technical support for running applications. Analyze and fix bugs or errors that occur in the application. Coordinate with relevant teams to ensure smooth application operation on the client side. Team Collaboration Work closely with the Developer, QA, and PM teams to ensure project success. Create and deliver technical documentation related to the developed application.

Develop front-end and back-end: Write clean, efficient, and maintainable code for web applications, including UI/UX development and database management. Integrate and utilise various AI tools: libraries and APIs (e.g., OpenAI APIs, Google Cloud AI Platform). Develop and implement: AI models or integrate existing models into full-stack applications. Contribute to the entire lifecycle of AI-based products, from data ingestion and model training to deployment and monitoring. Deployment & Operations: Work with CI/CD pipelines, GitLab CI, GitHub Actions, for automated deployments. Understand and contribute to monitoring, logging, and performance optimisation of production systems, especially for AI workloads. Innovation & Research: Stay up-to-date with the latest trends and advancements in full-stack development, AI, and machine learning, and propose innovative solutions. API Design & Development: Design, build, and maintain robust RESTful APIs and/or GraphQL APIs for seamless communication between front-end and back-end systems, including those powering AI functionalities. Database Management: Work with databases like PostgreSQL, MongoDB, and MySQL to design schemas, optimise queries, and manage data effectively for both traditional application data and AI-related datasets. Collaborate with cross-functional teams: Work with designers, product managers, and other developers to deliver high-quality features and products. Ensure application scalability and performance: Write code optimised for speed, performance, and scalability. Testing and debugging: Write unit tests and conduct code reviews to ensure the highest code quality. Troubleshoot and debug issues. Project Management: Fulfil several project requests simultaneously while meeting tight deadlines and work well both independently and as part of a team Support: Provides technical support and troubleshoots application-related problems, performs software upgrades, keeps track of software licensing and makes the customisation and addition of new features to commercial software packages and internally developed applications according to end-user requests. Documentation: Writes technical documentation and uses best development practices regarding version control and testing.

Melakukan negosiasi dengan pemasok untuk mendapatkan harga dan syarat pembelian yang terbaik. Memproses pesanan pembelian dan memastikan pesanan dikonfirmasi dan dikirim tepat waktu. Melakukan pemantauan dan pengendalian persediaan untuk meminimalkan kelebihan atau kekurangan stok. Berkoordinasi dengan tim internal seperti produksi, gudang, dan keuangan untuk memastikan alur kerja pembelian yang lancar. Menganalisis tren pasar, harga, dan ketersediaan bahan baku untuk memberikan rekomendasi pembelian yang strategis. Memperbarui dan memelihara database pemasok dan informasi pembelian.