IT Support PT. Hashmicro Solusi Indonesia Yogyakarta (Yogyakarta)

Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product. Determine, review criticality and prioritize resolution of issues. Resolve cases and provide updates to customer Engage in the Knowledge Management process by creating and using materials. Guide clients to use self-help resources. Offer direct customer service and technical support to users through phone, email and in-person. Support clients to answer queries, locate information and review technical requirements. Record customer change requests and technical requirements. Record issues and solutions to troubleshoot guides.

about 12 months ago

Senior IT Consultant ( IT GRC, IT Security, EA, Data Governance ) PT. Transforma Rekayasa & Solusi Bandung (Jawa Barat)

Melakukan pengumpulan data, wawancara dan penelitian kondisi klien terkait dengan kondisi bisnis atau TI Menginventarisir permasalahan klien terkait bisnis atau TI Menyusun dan menyajikan hasil analisa tim konsultan secara tertulis Menghadiri koordinasi internal dan eksternal terkait dengan penugasan ke klien Kapabilitas non-teknis : Leadership Team player Self-motivated Good communication, verbally or in writing Excellent analytical and strategic thinking

about 12 months ago

IT Manager PT. Jotun Indonesia Bekasi (Jawa Barat)

Managed the IT team in line with Leadership Expectations and tools to develop, coach, and guide its members to ensure a workforce that is competent, engaged, and enabled to meet Jotun’s current and future needs. Responsible for all IT equipment, infrastructure, and software in the local company and compliance with Group IT standards to ensure that IT systems are reliable, up and running at optimal performance for business continuity. Responsible for ensuring compliance with Group IT Information Security policy to safeguard Jotun from cyber threats and business disruptions Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring Ensure that cost implications or local risks are flagged appropriately when running a global or local campaign or project by working closely with the Regional IT Manager to ensure that the best fit is found to complement the requirements in a local environment. Run improvement initiatives locally, moving users to be more digital than manual in the way of work by conducting training and engaging the business, and aligning to local or regional strategies to ensure that they are carried out in the most efficient and digital manner. Be a clear link between the Local company and Group IT through regular communication communicating all local issues and following up until they are resolved by working closely with the Regional IT Manager to ensure all local concerns and issues are addressed promptly. Ensure that the Group IT Gate processes and Software Asset Management (SAM) framework are adhered to when exploring new solutions locally to ensure we are not reinventing the wheel or adopting duplicate solutions.

about 12 months ago

IT Staff (Helpdesk) PT. Sahabat Abadi Sejahtera Jakarta Utara (Jakarta)

Melakukan troubleshooting atas setiap permasalahan pada system, hardware & jaringan (helpdesk) Memandu user saat mengalami kesulitan dalam menggunakan ERP ataupun sistem komputer kantor Melakukan testing saat terjadi perubahan pada system Melakukan pendataan asset IT

about 12 months ago

IT Application Support Staff PT. Clipan Finance Indonesia Jakarta Barat (Jakarta)

Menerima, menganalisa dan memfollowup setiap permasalah user terkait dengan Layanan IT Mengkoordinasi setiap permasalah dengan department – department terkait dan mengupdate ke user status permasalahan tersebut Memandu user mengatasi permasalahnnya Mendokumentasikan setiap permasalah user ke dalam System helpdesk

about 12 months ago

Junior IT Project Manager ARMATASOFT Jakarta Selatan (Jakarta)

Directs and manage end to end process of the project and the team Facilitates communication between project team and project owner in daily basis Scheduling project milestone, management, and delegation of the project task Monitors project progress by tracking activity Ensures project issues are identified, tracked, reported on and resolved Compile periodic project reports to be given to project owner Create and maintain comprehensive project documentation (functional requirements documents, business requirement documents, use case document and minutes of meeting documents)

about 12 months ago

SAP HCM Consultant PT. Mitra Solusi Telematika Jakarta Selatan (Jakarta)

Collaborate closely with other team members to provide the full set of functional services and technical services required to implement and support customer's (external and internal) Hire to Retire systems. Proactively scan for and resolve any system-related issues that could impact end-user experience, data integrity, or overall end-to-end system functionality. Serve a consultative role to design work flow processes and system configuration to leverage the value of the technology. Collaborate across other application areas and/or other employee-facing products that integrate with the SAP HCM suite. Support live systems by troubleshooting and resolving issues, by working with end users and collaborating with fellow team members. Deliver business systems solutions by executing projects from end-to-end, ranging from requirements gathering, gap analysis, solution design, process documentation, system configuration, test planning and execution, training documentation and delivery, deployment, to support. Analyze business processes, and prepare detailed functional specifications for required development activities, including reports, interfaces, conversions, enhancements, and forms. Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources, third party vendors, and governance team members.

about 12 months ago

IT SAP System Support Erajaya Group Jakarta Barat (Jakarta)

Melakukan instalasi dan konfigurasi aplikasi (yang telah diserahterimakan dari BA & Development ke Team Application Support), baik yang berlokasi di kantor pusat ataupun di outlet maupun depo Memastikan berjalannya penggunaan aplikasi sistem informasi terkait operasional sehari-hari dalam bisnis perusahaan Memonitoring atas request yang di submit (SLA dan troubleshoot) Menerima Issue dari user melalui Web Ticketing System maupun Non Ticketing. Monitoring Laporan Daily Log dari Team Application Support

about 12 months ago

Security Engineer PT. Nusantara Compnet Integrator Jakarta Barat (Jakarta)

Support project implementation & documentation

about 12 months ago

IT Support PT. Oase Teknologi Asia Jakarta (Jakarta)

Melakukan komunikasi, perbaikan , dan penyusunan antara vendor dan user tentang sistem aplikasi penjualan Menghandle Bugreport sistem (ERP) yang ditemuin user kepada developer Melakukan manage project yang sedang ongoing seperti planning timeline, gathering user requirement, followup project, dll Menghandle troubleshooting software atau membantu user mencari solusi pada masalah yang disebabkan oleh user error/human error Memberikan improvement pada flow sistem sekarang sehingga flow sistem dapat berubah menjadi lebih baik dan efisien

about 12 months ago