Identify and develop new business opportunities Maintain close relationship with key accounts and to explore new business opportunities To hit and exceed the sales target of a key customer’s products in assigned channels Conduct market research and business analysis

End-User Support & Communication Provide first and second-line desk-side support for hardware, software, and network-related issues. Maintain effective communication with office users, and IT teams to ensure service alignment. Escalate complex issues to relevant IT teams following defined procedures. Incident & Request Management Log, track, and resolve IT incidents & service requests within agreed SLAs. Assist in major incident coordination when required. Hardware & Software Management Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals). Assist in OS imaging, software installations, and patch management. Maintain accurate IT asset inventory (hardware & software) and track life cycle. Vendor & 3rd-Party Coordination Work with vendors, outsourcers, and contractors to deliver IT services (Regional Service Desk, store projects, etc.). Ensure vendor performance meets agreed service levels. Office IT & AV Event Support Support store IT setups, POS systems, and network equipment. Provide technical support for office Audio/Visual (AV) systems, including Town Hall meetings, live events, and conference room setups. Compliance & Documentation Follow ITSM processes (ITIL-based Incident, Request, Problem Management). Maintain knowledge base articles for common issues and resolutions. Other Duties Assist in IT projects (e.g., Windows upgrades, hardware refresh). Perform other IT support duties as assigned.

Employee Support Provide customer service to employees regarding eligibility, salaries, benefits, and personnel information Monitor and manage HR general email and voicemail inboxes Assist employees with HRIS login access for paystubs, W2s, and tax form updates Respond to payroll inquiries via ticketing system and email Compile and prepare employment-related reports and documentation Department Support Process, verify, and maintain employment and personnel records including staffing, recruitment, training, grievances, evaluations, classifications, and leaves Process employee change forms and maintain payroll documentation Follow up on time off requests, punch corrections, and timecard discrepancies prior to payroll processing Reconcile employee time off balances due to transfers Submit garnishments and unemployment requests and maintain proper filing Prepare monthly recurring and ad hoc reports Save and file off-cycle and regular payroll reports Manage HR-related invoices and ensure timely payment Provide coverage support as needed Maintain an attitude consistent with company standards and values

– Assist in delivering business application and new features under enhancement or projects to meet business, operation & compliance objectives primary in the area of Murex & eTreasury systems and managing new projects. – Provide application support to achieve target level of availability thus requiring incumbent to track problems and ensure speedy resolution either internally or vendor in order to minimise disruption to business operation. – Effective engagement with System vendors to ensure delivery of SLA is met. – Manages & executes System Development Life Cycle to o Support in the evaluation and procurement of systems solutions to meet business requirements o Requirement Analysis - ensure completeness of the business & system requirements o Environment readiness o Conduct System Integration Testing (SIT) o Review User Acceptance Testing (UAT) tests script o Implementation - Manage and control changes to the application objects to ensure system integrity – Support disaster recovery planning, testing and execution to achieve system availability according to recovery objective. – Follow-up on findings, issues and rectification, audit and compliances and ensure actions are taken & implemented as required. – Ensure that applications and interfaces are designed to achieve optimal response time with efficient use of system resources.

- Menjaga keseluruhan asset perusahaan - Patroli di lingkungan kerja area perusahaan - Mengatur keluar masuknya kendaraan - Memeriksa tamu dan vendor yang keluar dan masuk area perusahaan - Menegakan disiplin penerapan K3 di area perusahaan

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operasional. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operasional berlangsung.

Menjaga kebersihan dan kerapihan area gym atau fitness Menyapu, mengepel, dan menyedot debu di berbagai area seperti lobi, koridor, ruang kerja, kamar mandi, dan area publik lainnya. Membersihkan debu, noda, dan kotoran pada meja, kursi, lemari, dan perabotan lainnya. Membersihkan kaca jendela, pintu, dar permukaan kaca lainnya agar tetap bersih dan jernih. Membersihkan toilet, wastafel, dan area sanitasi lainnya, serta memastikan ketersediaan sabun, tisu, dan perlengkapan lainnya. Mengumpulkan dan membuang sampah dari berbagai tempat sampah ke tempat pembuangan sementara atau sesuai dengan prosedur.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

- Melakukan pembersihan dan perawatan area kerja (ruang kantor, lobby, toilet, koridor, dll) sesuai standar kebersihan yang ditetapkan. - Menyapu, mengepel, membersihkan kaca, meja, dan perabotan lainnya secara rutin. - Mengelola dan menyimpan peralatan kebersihan dengan aman dan rapi. - Memastikan ketersediaan bahan pembersih dan perlengkapan toilet. - Melaporkan kerusakan atau kondisi tidak layak pakai kepada supervisor/fasilitas. - Menjaga sikap ramah, sopan, dan profesional dalam berinteraksi dengan staf dan tamu.

- Melakukan pembersihan dan perawatan area kerja (ruang kantor, lobby, toilet, koridor, dll) sesuai standar kebersihan yang ditetapkan. - Menyapu, mengepel, membersihkan kaca, meja, dan perabotan lainnya secara rutin. - Mengelola dan menyimpan peralatan kebersihan dengan aman dan rapi. - Memastikan ketersediaan bahan pembersih dan perlengkapan toilet. - Melaporkan kerusakan atau kondisi tidak layak pakai kepada supervisor/fasilitas. - Menjaga sikap ramah, sopan, dan profesional dalam berinteraksi dengan staf dan tamu.