Define digital engagement strategy aligned with organization priorities Understand deeply of company’s purpose, TAs and IMB’s priorities, business opportunities and external dynamics to shape digital engagement strategies Collaborate with field teams and marketing to gather insights and align digital engagement strategies. Apply ICE 5Rs (Right Customer, Right Content, Right Investment, Right CX Journey, Right Insights) to define customer segmentation, behavior change goals, and journey mapping. Develop strategic partnership and collaboration platform with key stakeholders to accelerate digital transformation Digital engagement execution Explore, develop, implement, and evaluate digital engagement plan that address customer needs. Brainstorm new and creative growth strategies. Work closely with brand teams to ensure content alignment with strategic objectives. Utilize Generative AI tools for scalable content creation and localization. Manage digital channel implementation including SFMC, Veeva, Sprinklr, and Novartis Pro, etc. Measure and report performance of all digital engagement campaigns and assess results. Utilize strong analytical ability to establish impactful KPI and evaluate end-to-end customer experience across multiple channels and customer touch point Feedback collection, evaluation and optimization Collect feedback through Voice of Customer (VoC), field visits, and digital footprint data. Analyze performance using ICE KPI tools and adjust digital engagement plans accordingly. Establish a closed-loop feedback system to ensure continuous improvement and responsiveness to market dynamics.

Raise awareness of Abbott products among healthcare professionals who play a vital role in improving quality of life in the nutrition field, ensuring long-term growth for Abbott products in the region and maintaining a competitive advantage over competing brands. Build HCP trust and loyalty for Abbott brand products through a diverse customer engagement strategy, thereby developing new business opportunities and ensuring growth in existing business. Develop and maintain the knowledge, customer engagement skills, and business acumen of medical representatives to build a high-performing, ethical sales team. Develop KOL relationships to promote the Abbott brand and influence HCPs at all levels and across all specialties to prioritize Abbott products. Operational Results Increase market share by increasing the importance, demand, and sales of Abbott products across all customer segments (medical, HCP, etc.) within the region/territory. Increase customer engagement across all customer segments across all platforms/channels within the region/territory. Increase patient/customer engagement with Abbott brands and products within the region/territory. Increase the saturation of Abbott KOLs within the region. A highly performing, adaptable, and responsive team of medical representatives. Key Responsibilities and Activities Ensure achievement of individual goals and assist new business within the team in achieving their KPIs through experience sharing. Leverage real-time omnichannel business intelligence to analyze market, category, and channel opportunities within the region/territory, identifying opportunities to increase market share at the customer/account level. Leverage business analytics and customer insights to continuously analyze growth potential within the region and develop an omnichannel engagement strategy to position Abbott as the preferred brand within the region. Integrate omnichannel customer engagement strategies, developing and supporting account programs. Implement marketing programs for target customers and accounts through Medical Representatives, including coaching, execution, and tracking of program impact/success. Provide progressive, real-time training and feedback to Medical Representatives on all aspects of the customer interaction process, and conduct observations. Accelerate the development of digital knowledge and application among medical representatives through mentoring, training, and role modeling. Build and maintain relationships with customers and clients across digital, remote/virtual, and in-person channels to increase awareness and loyalty for Abbott brand products. Work with the Training/SFE department to identify knowledge and skills gaps among medical representatives on the team to optimize team performance and develop individual development plans to enhance overall capabilities within the region/territory. Provide direct and ongoing support to medical representatives in the field through collaborative problem-solving, mentoring, training, feedback, and advancement. Develop and expand a network of key opinion leaders within the region/territory to influence all levels of the customer base (not just HCPs). Collaborate cross-functionally with the Marketing department to collect and interpret customer and market behavior data, and translate omnichannel engagement data into real-world actions.

Lead the sales efforts for gas turbine products in Taiwan, identifying and pursuing new business opportunities in the industrial and power generation sectors. Develop and maintain strong relationships with key customers, understanding their needs and providing tailored solutions to meet their requirements. Collaborate with internal technical and engineering teams to ensure that customer needs are effectively communicated and addressed in the sales process. Prepare and present proposals, negotiate contracts, and close sales deals to achieve revenue targets. Stay informed about market trends, competitor activities, and industry developments to inform sales strategies and identify new opportunities.

- Perencanaan Pengadaan, Pencarian Supplier, Negosiasi, Pembuatan Pesanan, Follow-up Pemesanan, Manajemen Persediaan, Evaluasi Vendor, Menjaga Hubungan Baik dengan Supplier, Mengikuti Tren Pasar. - Menjawab telepon dan menanggapi permintaan dan pertanyaan klien. - Mengelola dan memperbarui database perusahaan. - Melacak persediaan dan memesan persediaan. - Memelihara catatan keuangan, barang, dan klien. - Menyusun dan mengirimkan korespondensi pelanggan dan buletin. - Mencari barang, dan membeli barang dengan harga yang terjangkau. - menganalisis kebutuhan pengadaan, dan mengambil keputusan strategis terkait pengadaan. - Melaksanakan tugas lain yang diberikan.

Mampu dan bersedia melakukan pendekatan dan mendapatkan order dari dealer/showroom Memberikan pelayanan sebaik mungkin terhadap dealer / showroom Bekerja dengan target

Plan, execute, and monitor Trade Marketing activities at store level to drive sales growth and brand visibility. Manage and implement Merchandising and Branding Activation, ensuring brand presence and compliance with marketing guidelines. Conduct market surveys, competitor analysis, and customer insights gathering, providing actionable reports. Oversee and improve promotional activities, ensuring alignment with overall marketing strategy. Build and maintain relationships with key stakeholders, including retailers, distributors, and internal teams. Track, analyse, and optimize marketing campaign performance to maximize return on investment (ROI). Supervise a small team and provide coaching for performance improvement. Placement In Semarang, Central Java

Mengusulkan dan melakukan penjualan serta pemasaran produk baru Melakukan kunjungan kepada pelanggan Memahami situasi pasar dan kompetitor Mencari & survey calon pelanggan baru Menerima keluhan pelanggan Mengajukan permohonan retur dan pembatalan pesanan dari pelanggan Membuat Laporan harian

1. Memimpin dan memotivasi tim SR, memberikan coaching dan evaluasi kinerja. 2. Memastikan pencapaian target penjualan dan distribusi area all Semarang. 3. Mengembangkan dan mengimplementasikan strategi penjualan lokal. 4. Membangun hubungan baik dengan pelanggan ritel kunci. 5. Membuat laporan kinerja dan memastikan administrasi tim akurat.

Membangun dan meningkatkan hubungan dengan distributor/mitra usaha, team distributor dan outlet pareto kerjasama Bertanggungjawab untuk mendapatkan space display di outlet pareto/kerjasama yang strategis dan potensial Bertanggungjawab untuk melakukan pengembangan dan melaksanakan strategi penjualan untuk meningkatkan penjualan (sell out) dan distribusi di area distributor.