Maintain cleanliness of the office, including desks, meeting rooms, pantry, and common areas Prepare and serve tea, coffee, and refreshments to staff and visitors Assist with photocopying, scanning, filing, and basic clerical tasks Handle incoming and outgoing mail or deliveries Ensure office supplies are stocked and report shortages Support staff with small errands inside the office Assist in setting up meeting rooms before and after use Follow company hygiene and safety standards

Handle customer inquiries through email, live chat, and call center platforms Manage flight bookings, ticket changes, cancellations, and refund requests Resolve post-travel issues such as baggage claims, service complaints, and compensation requests Provide accurate information on flight schedules, fare rules, and airline policies Process rebooking and rerouting for disrupted flights (delays, cancellations, missed connections) Coordinate with internal departments (operations, ticketing, baggage services, and finance) to resolve customer cases Maintain detailed case records and ensure timely follow-up and closure of customer issues Ensure compliance with airline policies, aviation regulations, and service standards Support loyalty program inquiries and customer account management Identify recurring issues and escalate trends to improve service processes

As Sales Supervisor, you will lead, manage, and coach Sales Assistants and Field Commercial Executives in your assigned territory to achieve business objectives; managing their territories in terms of volume achievement, accounts receivable management, price management, coverage strategy, distribution and visibility of PMFTC portfolio, and monitoring their accountabilities i.e. sales, stock inventory reconciliation, daily collection and remittances, collection/status of outstanding AR, revolving fund, and fleet maintenance

Ensure a safe environment for visitors. Handle situations with professionalism. Respond to urgent situations and provide first aid when necessary. Escort or transport valuables as required. Manage and control crowd sizes. Address alerts signaled by the Operations Control Center.

Pekerjaan Musyrif/ Musyrifah pada umumnya

Candidate must possess at least Diploma in any field. At least 1 Year(s) of working experience in the related field is required for this position. Preferably Staff (non-management & non-supervisor) specialized in Clerical/Administrative Support or equivalent