Customer Care YOOX NET-A-PORTER GROUP Dubai (Dubai)

Day to day responsibility for managing a team of Customer Care Consultants including: Continuously managing the Consultants performance to exceed KPIs and ensure that they are meeting the competencies of the role through weekly reviews Ensuring awareness of hourly and daily statistics versus target Setting clear objectives for the Consultants , ensuring they are aligned to the overall business goals Motivating and coaching individuals to maximize all sales opportunities Work with the Training team to identify training needs for the Consultants and Seniors , support the initiative and monitor the outcome of the training Working collaboratively as part of a wider global team Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge . Effectively communicating updates to the Consultants on business changes and developments, ensuring the team understands the need for change People Management responsibility for the Consultants Managing the team’s attendance, professional conduct and daily performance Manage employees in line with Company policies – addressing concerns in a timely and appropriate manner

sekitar 5 tahun lalu

Customer Service Luxescalp Specialist Singapore (Singapore)

A hair treatment company looking for customer service officer to help in the daily retail operations. If you are confident in dealing with customers and able to communicate well on the phone, then you are the person we are looking for! To make appointment with customers, send SMS to customer To follow up existing leads To key in daily sales and send report end of the day Count stock

sekitar 5 tahun lalu

Customer Service TBUN Network Kuala Lumpur (Kuala Lumpur)

Listen to customers’ questions and concerns, and provide answers or responses. Handle and resolve customer complaints Provide information about products and services Handle returns or complaints. Record details of customer contacts and actions taken Review and select standard responses for answers or solutions

sekitar 5 tahun lalu

CS PT. Cottonink Duo Kreasindo Jakarta (Jakarta)

Handling the website administration system including data entry, product uploads and order purchasing; Assisting customers with any issues in regard to their returns or their orders via email/text/line/Whatsapp/Website; Organize communication for any information to customers about their orders and iquiries; Liases with courier Companies over issues raised by customers with regard to either orders or returns Manage and monitor all replies to social media messages; Maintain a high level of service awarness at all the time; Have a good coordination and communication with Warehouse team regarding about the process and monitoring product's shipment.

sekitar 5 tahun lalu

Customer Service Stalford Learning Centre Singapore (Singapore)

Attend to walk-in customers and incoming phone enquiries Provide course consultation and ensure proper follow-up Handle and resolve general feedback and complaints Perform general administrative duties, such as data entry and filing Processing of new student registration and payment Provide administrative support to teachers, such as preparation of materials for classes Assist in ad-hoc matters when necessary

sekitar 5 tahun lalu

Customer Service Honeywell Indonesia Kuala Lumpur (Kuala Lumpur)

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

sekitar 5 tahun lalu

CS CV. Harapan Indah Makassar (Sulawesi Selatan)

Candidate must possess at least Diploma, Bachelor's Degree in any field. At least 1 Year(s) of working experience in the related field is required for this position. Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.

sekitar 5 tahun lalu

Customer Service Lalamove Hong Kong Kuala Lumpur (Kuala Lumpur)

Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools

sekitar 5 tahun lalu

Customer Support DNetworked Dubai (Dubai)

Respond to customer service calls and email enquiries Undertake multiple tasks whilst actively listening to resolve customers needs Support the team through general administrative duties and data entry Liaise with internal and external stakeholders in a professional manner A drive and energy to succeed Manage escalated issues and ensure the customers needs are always met Record customer information on CRM systems

sekitar 5 tahun lalu

Customer Service Arts Centre Kuala Lumpur (Kuala Lumpur)

Responsible in monitoring and supervising the overall Front Counter operations Develop a positive emotional experience between customers and art centre To be a resource point for customer’s enquiries Conduct customer’s feedback survey and coordinate grievance investigation Ensure efficiacy of billing & cashiering and accuracy of customer’s database Meet management set KPI targets & ISO Perform departmental administrative work Multitask according to centre’s requirement Provide personalized service over the telephone to customers on their enquiries in an efficient and effective manner.

sekitar 5 tahun lalu