Handling second level support for technical issues especially Security, Firewall, Data encryption and other security products Installation, configuration of the device and Troubleshoot Assist Presales for conducting proof of concept Collaborate with another departments related to project plans, customer prospects, and ongoing projects Reporting and documentation to Operation Manager Responsible for fulfillment of Certification teams Implement solutions to customers Identify, document, and track defects, ensuring timely resolution. Perform database validation and data verification using MySQL, PostgreSQL, Redis, and MongoDB. Participate in continuous improvement initiatives to enhance QA processes and tools.

Collecting, analyze requirements and confirm the functional requirements of the system to be developed Prepare documentation related to system development in accordance with the applicable SDLC, including but not limited to FSD, TSD, Database Relationship Diagrams, Sequence Diagrams, Application Architecture Diagrams and other required documentation Coordinate and communicate effectively with the internal developer team, vendors and related parties Work closely with the team concerned to ensure application development goes as planned Coordinating with business units, vendors and related parties in the process of clarifying the functions of the system being developed Provide support regarding the preparation and execution of tests, including in the preparation of test scenarios and test scripts Assisting the Project Manager in preparing the required project documentation Assisting companies in analyzing operational risk from a functional point of view

Berkoordinasi dengan Business Analyst, mempelajari, menganalisa atas suatu Proposal Change Request yang berkaitan dengan Technical Core System Application Melakukan follow up setiap deployment CR yang dikirimkan oleh pihak ketiga, meliputi Testing dan Dokumentasi Melakukan follow up setiap deployment Bug Fixing yang dikirimkan oleh pihak ketiga, meliputi Testing dan Dokumentasi. Memberikan training penggunaan Core System kepada user Melakukan Deployment atas CR / Bug Fixing dari enviroment Testing / UAT ke Production Berkoordinasi dengan IT Development dalam project pembuatan supporting system. Berkoordinasi dengan IT Infra dalam pengelolaan Core System Application Server.

Install and maintain the performance and stability of database servers. Install, upgrade, and manage database applications. Diagnose and troubleshoot database errors. Create and manage database reports, visualizations, and dashboards. Set and maintain database replication for Disaster Recovery environment. Performance tuning of database systems. Manage database access. Create automation for repeating database tasks.

- Provide onsite IT support at main and off-site locations, delivering excellent customer service. - Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation. - Troubleshoot and resolve hardware, software, and basic network issues.

Prepare and update sales and operational reports. Handle administrative tasks, documentation, and filing. Manage purchase orders, invoices, and vendor coordination. Monitor inventory and sales data accuracy. Support store audits, training, and operational activities. Ensure compliance with company SOP and deadlines

Conduct audits to assess internal controls, risk management, and compliance with regulations Perform audit testing, analyze data, and document audit results Prepare detailed audit reports with findings, conclusions, and recommendations Folow up on the implementation of audit recommendations Ensure compliance with internal policies, procedures, and external regulations Participate in special audits, investigations, and other projects as needed actions from the auditee (both hard copy and soft copy/scan)

Mencari customer baru sesuai database yang dimiliki, dan menjaga hubungan dengan customer/toko yang sudah ada. Membuat laporan penjualan perbulan. Melapor/bertanggungjawab langsung kepada user terkait.

Menyusun laporan keuangan bulanan dan tahunan sesuai standar akuntansi. Mengelola pencatatan transaksi, rekonsiliasi bank, dan dokumentasi keuangan. Menyusun dan memantau anggaran perusahaan, serta melakukan analisis realisasi vs. anggaran. Menyusun laporan arus kas dan proyeksi keuangan untuk mendukung pengambilan keputusan. Mengelola pelaporan pajak (PPN, PPh) dan memastikan kepatuhan terhadap peraturan perpajakan. Memberikan analisis keuangan, margin produk, dan laporan performa bisnis secara berkala. Menyusun dan menerapkan SOP keuangan sederhana, termasuk approval pembelian dan kontrol kas kecil. Berperan aktif sebagai partner strategis manajemen dalam perencanaan keuangan dan operasional.