Actively approach targeted business clients (telephone, email, meeting, presentation, etc) Obtain orders and establish new customers Manage relationship with existing customers Maintain management informed by submitting reports of daily call activity and weekly work plans Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments

Provide consistent after-sales services to customers and handle sales-related paperwork. Process new develop order and create sales confirmation. Filling documents & data process. Responsible for achieving individual/team targets set by the company. Communicate effectively with clients to understand their needs, offer solutions, and provide necessary support throughout the sales process. Planning & control delivery, AR, FG stock, forecast paper. Handling Import/Export matter including prepare customer documents according to freight delivery needs if needed. Able to manage daily operation works inclusive AR, pending shipment, compiling SC orders, and to coordinate with Mills operational.

Merencanakan dan mengawasi seluruh aktivitas operasional di gudang, termasuk penerimaan, penyimpanan, dan pengiriman barang. Memastikan kesesuaian prosedur dan kebijakan perusahaan dalam semua aktivitas operasional gudang. Mengelola staf gudang dan memastikan mereka bekerja sesuai dengan standar operasional yang ditetapkan perusahaan. Memastikan penggunaan peralatan gudang yang efektif dan aman. Memastikan keselamatan staf dalam melakukan aktivitas operasional gudang. Memelihara dokumentasi dan menyimpan catatan akurat dari aktivitas gudang. Membuat laporan keuangan mengenai operasional gudang secara berkala. Menjaga kesadaran dan pengetahuan tentang kondisi dan lokasi armada kendaraan untuk pengiriman barang. Membantu pengiriman jika diperlukan. Mengembangkan dan memperbaiki sistem manajemen gudang untuk meningkatkan efisiensi dan efektivitas operasional.

Memeriksa dan memvalidasi barang yang masuk dan keluar dari gudang, memastikan kesesuaian jumlah dan kualitas. Mengoperasikan sistem pencatatan dan pelacakan inventaris untuk memastikan ketepatan data. Membantu dalam pengelolaan stok, termasuk mengidentifikasi dan melaporkan barang yang hampir habis atau rusak. Berkoordinasi dengan tim operasional untuk memastikan pengiriman dan penerimaan barang yang tepat waktu. Memelihara kebersihan dan keamanan area gudang. Membantu dalam tugas-tugas administratif terkait barang, seperti pembuatan laporan.

A. Order Processing 1. Stock Commercial Maintain the accuracy of Customer Master data in SAP for creating new customer up to maintain existing customer includes updating supporting customer’s legal documents and the changing of credit limit, term of payment, etc. Receiving orders customers to process and create the Sales Order (SO) up to Delivery Note (DN), as well as make amendments, if necessary. Checking inventory and inform the stock level status to sales/ department manager after SO & DN created. Monitors inventory of stock in coordination with 3PL & warehouse coordinator and advise accordingly Department Managers as well as Sales staff on actual stock/inventory level. Advise Sales team and/or customers on matters pertaining delivery schedules such on time or will be delayed as well as full or partial, inventory levels, material conditions (broken, leaked, caked, less weight, etc.), and others matter related to outbound deliveries. Check DN (Delivery Note) and other pertinent documents, necessary for delivery, for accuracy and correctness of information on the said documents, keep records and inform to 3PL for each of customer's special request in the delivery process. Monitor receipt of original DN for the billing & invoice process so that nothing is missed. Prepare billing (Invoice, faktur pajak, etc.) to customers upon receipt of DN original and settlement of rebate. Prepare additional billing (Return, Debit/Credit Note, Replacement, Cancellation invoices, billing plan, & etc.), includes the additional billing process which need proceed via eForm hub. 2. Stock Sample Receiving sample delivery request from salesperson with reference C4C opportunity number. One opportunity number is for 1 product item. Create SO FOC (Free of Charge) Sample from stock sample using order type FD for sample stock inventory and ZFD from commercial / damage stock inventory, for ZFD should be upload Faktur Pajak to DJP/Tax Authority server until sample delivered and billing to be capture in C4C report. Checking inventory and inform the stock level status to sales/ department manager after SO & DN created. Monitors sample stock inventory in coordination with 3PL & warehouse coordinator and advise accordingly Department Managers as well as Sales staff on actual sample stock/inventory. 3. Back-to-Back Order Receiving order instruction from sales team and creating SO TAB for back-to-back from port/vendor warehouse to customer warehouse. Ensuring all information for back-to-back / SO TAB in place and correct to avoid any correction prior Purchase Order (PO) creation. Monitoring the goods procurement with coordinate it to purchasing executive and Import support for the incoming goods schedule until its GR by the WH & Logistics to create the DN for delivery to customer and closed it with billing process. 4. Indent Order Receiving order customer for indent business with details on PO customer attention to vendor’s or principal’s name. Issue IO (Indent Order) upon instruction from Sales/Sales Manager and ensure correctness and completeness of details requirements stated in customer PO such supplier account, requested ETD/ETA Price, qty, terms of payments, import documents, duty tax, currency, and etc. IO sheet will release send to sales / DM and after IO sent by Sales/DM to vendor / principal, follow up communicate through written correspondence to principals to ensure order confirmation, shipping details/schedule until all shipping documents received and forward on time to customer and its amendment if any, to avoid unnecessary delay. Do timely follow up and monitor shipments schedules and ensure all import documents are correct as per agreed communicate with customer. To ensure commission calculation have communicate properly and agreed by principals and instruct by the sales team/department manager. After receiving copy shipping documents from principal, prepare correct billing in SAP system on time to avoid lateness in receiving commission from principals and send the invoice commission to principals as per requested. Monitor all release indent order delivers to customer on time with active communication and correspondence to shipper and inform the progress to customer. 5. Borrow Materials Arrange for Sales for scenario “borrow materials” and coordinate with WH coordinator and 3PL and monitor accordingly includes the communication and documentation such Memo borrow and return schedule. Advises, informs and coordinate accordingly with WH coordinator, sales staff on matters pertaining to job holder’s responsibilities and maintaining data by SAP. 6. Export Order Process Prepare order SO Interco and DN for export or re-export and coordinate with EXIM, WH coordinator & 3PL team for goods preparation. Preparing the Shipping Instruction and shipping documents by closely communication to consignee requirements and EXIM. Bridging communication between EXIM & Forwarder to Consignee in informing the shipping schedule, share copy shipping documents and send the original shipping. B. Supporting Sales: 1. Customer Complaint Receive Complaint from Customer/Sales staff, key in the CAR form. Follow up the complaint to parties involve; customers, sales, 3PL, transporter/forwarder, sales and etc and liaise with sales team once the complaint solve and done to be input in C4C by the sales team Customer complaint should be recorded and feedback to customer maximum within 3 working days or referring to customer request. 2. VIM (Vendor Invoice Management) Receiving local vendor invoice and record the log in Project document list to get the filling document number then write it down the number in the physical /hard copy of the invoice. Send the PDF file to ApinV-ID for payment process with informing the profit/cost center number in the email. Filing the hardcopy in the folder filling with sequential number according to the log filling documents number from the project document list 3. Support for any other tasks within field of competence as assigned by the management – such order on hand report or stock inventory used level by some periods refer to sales team inquiries. 4. Receive phone calls including complaints from Customers pertaining sales activities (deliveries, invoice revisions, stock status, special conditions, etc.) and automatic advice message accordingly to respective Sales Department. Recording incoming complaints into CAR form and follow up for the solution by liaise with sales team and/or other parties involved. 5. Controlling documents record and filling for the billing sales order, customer data & complaint and others administrative documents related to the sales activities.

Mengidentifikasi dan mencari calon pelanggan baru Memperkenalkan produk atau layanan IBID kepada calon klien Membangun dan menjaga hubungan baik dengan pelanggan untuk memastikan kepuasan mereka Mengembangkan strategi pemasaran dan penjualan untuk mencapai target Melakukan negosiasi dan menutup kesepakatan penjualan Menyiapkan laporan penjualan harian, mingguan, dan bulanan Membuat dan mengawasi surat kuasa atau perjanjian

Routine call cycle for existing FS customer of the Area in charge Tobikomi activity to get new customer Process and followup all orders as necessary Join visit with distributors sales to get order from customer Support ectivities such as events, exhibition Collect customer report

* Achieve and exceed sales targets through effective product knowledge, customer engagement, and relationship-building. * Upsell and cross-sell products to maximize sales opportunities. * Build and maintain strong relationships with clients by providing personalized and attentive service. * Demonstrate in-depth knowledge of the brand's products and heritage to assist customers in making informed purchasing decisions. * Stay informed about the latest collections, materials, and craftsmanship techniques to effectively communicate the brand's value proposition. * Conduct product demonstrations and presentations to enhance the customer experience. * Proactively follow up with clients to nurture long-term relationships. * Maintain a client database and use it to drive sales and repeat business. * Assist in maintaining visual standards and ensuring the store is always presented in a luxurious and appealing manner.

Menjalin relasi mutual dengan pelanggan. Meningkatkan penjualan telah berjalan. Membuka peluang pada pelanggan baru. Memastikan kepuasan pelanggan. Technical Support for Sales Team: Works with sales team to provide technical information about products, including features and benefits relevant to specific customer needs. Sales Development: Supports sales efforts by identifying market opportunities, providing appropriate product recommendations, and helping to achieve sales targets through technical approaches. Product Consulting and Recommendation: Identifying customer needs, providing consultation, and recommending appropriate products for specific industry applications. Product Presentation and Demonstration: Conducting effective product presentations and demonstrations to customers, focusing on technical strengths and potential solutions to increase sales. Technical and Sales Troubleshooting: Providing fast and accurate technical solutions to customer issues, in order to build customer satisfaction and maintain long-term relationships.

Membangun dan menjaga hubungan baik dengan customer Menganalisa pelanggan potensial dan pemantauan pemasaran Negosiasi kesepakatan penjualan Membuat laporan penjualan Mencapai target penjualan yang disesuaikan Memaksimalkan social media branding