• Develop and execute a customer experience strategy that ensures consistent, high-quality service across all touchpoints (store, digital, delivery, and customer care). • Lead customer feedback programs and translate insights into actionable improvements. • Build and manage a high-performing CX team to deliver excellent service standards. • Collaborate with Operations, Marketing, Product, and Technology teams to create seamless customer journeys. • Establish service KPIs and monitor customer satisfaction (NPS, CSAT, CES). • Drive innovation in customer engagement to strengthen brand loyalty.

Assist with planning and implementing cybersecurity measures to protect networking, servers, applications, and computer systems Monitor and analyse network traffic to detect and respond to security threats and vulnerabilities Responsible for operating, administrating and improving security technologies including DLP, Antivirus, IPS/IDS, End Point Protection, Web Application Firewall, Network Access control Review security information and event management logs and reports, provide findings and recommendations to corporate cyber Security leader

Create & manage project plans Lead small/medium/big project teams and develop detailed project plan to track progress Help small/medium/big project team with the design and development tasks Identify issue and find resolution Track project plan and activities Create and maintain project documentation

Design and implement data systems and pipelines to collect, store, and analyze data. Work closely with data teams to ensure data quality and availability. Manage and optimize data flow across various platforms. Support data integration and transformation processes to meet business needs. Collaborate with cross-functional teams to deliver data solutions.

Mengembangkan dan memelihara aplikasi dan sistem TI internal perusahaan Menganalisis kebutuhan pengguna dan merancang solusi TI yang inovatif Mengimplementasikan dan mengintegrasikan sistem baru ke dalam infrastruktur perusahaan yang ada Memantau dan memecahkan masalah sistem untuk memastikan kinerja optimal Berkolaborasi dengan tim terkait untuk memastikan solusi TI sejalan dengan tujuan bisnis Memberikan dukungan teknis dan pelatihan kepada pengguna akhir Melakukan pembaruan dan peningkatan sistem secara berkala

• Manage daily operations and end-to-end implementation of projects. • Plan, execute, and adapt project work to meet changing needs. • Minimize risks and ensure compliance with project standards and methodology. • Implement engagement review and quality assurance procedures in accordance with methodology to ensure profitable and successful execution of implementations. • Lead and develop your team while fostering teamwork and professional growth. • Collaborate with sponsors, stakeholders, and teams to ensure focused, successful project delivery.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

Handle administrative tasks related to IT procurement, including purchasing hardware, software, and services. Maintain and update IT inventory and stock records accurately. Manage project scheduling and coordination for ongoing and upcoming IT projects. Perform daily monitoring of IT infrastructure systems to ensure optimal performance and identify any issues.

Membuat laporan rutin harian, mingguan maupun bulanan Pencatatan dan tulisan bagus atau rapih Mampu mengoperasikan Komputer (minimal Ms.Office, Ms. Excel, Email dan Internet) Filling dokumen Memiliki inisiatif, kemauan belajar dan berkembang Penampilan Rapih, cekatan dan teliti