• Develop, review, and communicate IT Security Policies to ensure clarity and alignment with organizational objectives. • Implement IT Risk Management processes to identify, assess, and mitigate potential security risks. • Conduct IT Security training sessions and awareness programs to promote a culture of security across the organization. • Support the implementation and maintenance of information security programs in accordance with ISO 27001 standards. • Review and monitor compliance with IT Security Policies, ensuring adherence to internal and external regulations. • Evaluate and identify areas for improvement within the IT security framework to enhance the organization’s security posture. • Carrying out all policies, instructions, tasks, and directions established by the leader in the future.

Melakukan proses recruitment end to end Proses Memahami dan menjalankan pemenuhan kebutuhan karyawan, level staff sampai managerial Memahami administrasi alat tes psikologi dengan Baik Creative dalam searching kandidat melalui berbagai media sosial Mengetahui dan memahami People Development Program Creative dalam pengembangan sistem HR

- Design & implement short- and long-term HR strategies aligned with business goals. - Analyze organizational structures & workforce planning to meet talent needs. - Lead talent management programs: talent acquisition, succession planning, and leadership development. - Drive organizational transformation and culture change projects. - Develop & maintain data-driven HR systems and analytics for strategic decision-making. - Act as a strategic partner to executives on people and organizational development matters. - Oversee execution of HR KPIs ensuring alignment with company objectives. - Collaborate cross-functionally to enhance employee experience, engagement, and retention.

Develop and oversee all functions of Human Resources Division. Ensure HR practices are managed according to local legislation, policies and procedures and generally accepted principles. Prepare detailed reports as required for General Manager and Owner. Analyze HR reports to ensure performance and profitability are in line with business goals, and to highlight discrepancies, risks and opportunities. Analyze and understand competition’s strengths and weaknesses including recruitment, benefits, training, development, etc., and successfully direct recruitment and development activities against each. Ensure all personnel records are maintained with utmost confidentiality. Ensure all Managers and Supervisors understand HR objectives and practice good industrial relations procedures. Develop and oversee HR budgets. Develop and oversee all aspects of recruitment to ensure the best candidates fill vacancies. Develop and oversee all aspects of payroll and benefits policies to ensure Employees receive compensation properly. Conduct training when required. Establish and oversee internal Employee communications programmes including Employee Orientation, bulletins, newsletters, recognition programmes, etc. Establish and oversee policies related to Employee grievances, disciplinary action, underperforming performance reviews, terminations and exit interviews. Be readily available to handle Employee queries and resolve issues in a timely and professional manner.

Monitor the trend of CSAT/NPS regularly to ensure that the country level achievements meet weekly/monthly/quarterly/yearly satisfaction targets. Establish service processes for different customer groups to improve customer experience and promote effective review collection rate to evaluate our actual service level. Manage the service quality of contact center agents, guide agents to perform customer service according to standardized requirements, including service etiquette, timely response, outbound call, quality inspection, etc., and be responsible for the KPIs and expenses of the contact center. Manage the service quality of receptionists in the service center, guide the receptionists to carry out customer service in accordance with the service standardization requirements, including appearance, behavioral actions, service words, workflow, work order entry, red line and yellow line, etc., and be responsible for all the work indexes of the receptionists. Maintain local key accounts, collect effective voice of key accounts, follow up the needs of key accounts, maintain key account relationships, supervise the local key account success manager to carry out visits effectively, check the results of key account visits, regularly visit key accounts, large retail shops, etc. to obtain the voice of the consumer and the formation of research reports. Follow up the flow of customer voice, complete the complaint case resolution, 48-hour closure rate of 90%, and supervise the completion of the VOC treatment process in each country. According to the customer's voice, classify the customer's voice, according to different voice categories up to different processing flow. Follow up the completion of the work of experience line trainers every month to ensure that the trainers complete the monthly training tasks issued by the headquarters and regularly verify the actual training effect of the user experience line staff.

Menanggapi keluhan customer, handle sosmed & E-commerce

* Set sales targets. * Search for and develop new market opportunities. * Maintain good relationships with customers, both new and old. * Negotiating and drafting contracts with customers. * Compile sales reports regularly. * Work closely with internal teams to ensure optimal customer service. * Understand and educate customers about the products offered. * Manage customer schedules and visits efficiently.

Lead, coach, and develop a team of outside sales personnel to achieve and exceed sales targets. Develop and execute strategic sales plans to grow market share in the mould and dies industry. Build and maintain strong relationships with key customers and industry stakeholders. Set, monitor and achieve sales budgets, forecasts, and profitability targets. Collaborate with internal departments including production, supply chain, and customer service to ensure seamless order fulfillment and customer satisfaction. Analyze market trends, customer needs, and competitor activities to identify new business opportunities. Prepare and present regular sales reports and performance updates to senior management. Ensure compliance with company policies, pricing strategies, and ethical standards.