Merencanakan, mengelola, dan mengawasi seluruh operasional layanan kebersihan Mengatur jadwal kerja, pembagian area, dan jumlah tenaga kerja Memastikan penerapan standar kebersihan, kesehatan, dan keselamatan kerja Melakukan pengawasan kualitas kerja tim secara rutin Mengelola bahan kimia, peralatan kebersihan, dan inventaris Menyusun laporan operasional dan evaluasi kinerja tim Menangani keluhan klien dan memastikan perbaikan layanan Melakukan pelatihan dan pembinaan tenaga kerja Berkoordinasi dengan klien dan manajemen Memastikan kepatuhan terhadap standar kebersihan di area kerja

Menyapu dan mengepel lantai secara berkala, memastikan tidak ada debu atau sisa makanan. Mengelap meja dan merapikan kursi setelah pelanggan selesai makan. Membersihkan toilet secara rutin (kaca, wastafel, kloset, lantai) agar tetap kering, harum, dan higienis. Mengosongkan tempat sampah di seluruh area kafe (ruang makan, dapur, toilet) dan mengganti kantong sampah. Membersihkan pintu masuk kaca dan jendela dari sidik jari atau debu.

Program mobilisation & planning (first 3 months): Define scope, outcomes, roadmap, workstreams, milestones, dependencies, and resourcing plan for the Azure data environment implementation. Governance & operating model: Establish program governance, decision forums, reporting cadence, RAID management, and delivery standards (templates, controls, stage gates). Stakeholder management: Engage senior leadership and business owners (e.g., academic, finance, student services, research) to align priorities, secure sponsorship, and manage expectations. Delivery partner/vendor coordination: Manage relationships with systems integrators, Microsoft/Azure partners, and internal IT teams; clarify roles, responsibilities, and deliverables. Requirements & use-case alignment: Drive discovery workshops to confirm priority use cases, data domains, reporting needs, and success measures. Data & platform readiness: Coordinate planning for data migration, integration, security, identity/access, data governance, and target architecture alignment (working with technical leads). Define and implement adoption & benefits tracking (baseline, targets, KPIs, dashboard reporting). Lead preparation for cutover and hypercare, including legacy coexistence approach, support model, SLAs, escalation paths, and handoffs. Risk, issue, and dependency management: Identify and actively manage program risks (e.g., data quality, change adoption, integration complexity, timelines). Executive reporting: Produce clear program status reporting and recommendations for steering committees and senior stakeholders.

Develop and expand relationships with sourcing offices and buying teams across Hong Kong and the GBA. Identify new business opportunities and drive sales through proactive outreach, networking, and market mapping. Conduct regular product presentations, seasonal updates, and capability pitches. Collaborate internally with internal teams to ensure smooth project execution. Achieve sales targets, KPIs, and margin objectives.

Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service requests related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involved in client platform implementation/upgrade project. Manage client platform implementation/upgrade project. Perform research/evaluation of client platform tools. Provide systems related technical advice to customers or project team. Manage client platform management systems. Manage systems changes through change request process & provide status reports to the relevant parties. Perform client platform related presales tasks. Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design. Ensure service level meets requirement. Propose and implement action plans when required. Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution Applies understanding and knowledge of information systems products and services to assist users Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems Coordinates referrals to appropriate technical, professional, or service personnel Receives and prioritizes issues and forwards using appropriate escalation procedures Provides functional or task leadership Coordinates special projects and system upgrades Briefs customers and/or management on the status of resolution efforts Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel Recommends system or process improvements, including procedures, training, and enhanced documentation May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems All other duties as assigned

Manage the recruitment process from job briefing to candidate placement Source and approach candidates through job portals and networking Screen and interview candidates to understand their strengths and career goals Arrange interviews and guide candidates through the hiring process Build strong relationships with both candidates and clients Maintain and update recruitment records

- Melakukan penjagaan dan pengawasan area perusahaan guna memastikan keamanan dan ketertiban lingkungan kerja. - Melaksanakan patroli secara berkala di area yang menjadi tanggung jawab. - Mengatur dan memantau keluar masuk karyawan, tamu, maupun kendaraan sesuai prosedur yang berlaku. - Memastikan setiap tamu melapor dan tercatat dengan baik sesuai SOP perusahaan. - Menangani situasi darurat atau gangguan keamanan secara cepat dan tepat. - Membuat laporan kejadian atau aktivitas selama bertugas secara berkala. - Menjaga dan menggunakan peralatan keamanan dengan baik dan bertanggung jawab.

- Membersihkan dan menjaga kebersihan seluruh area gudang - Melakukan pembersihan rutin seperti menyapu, mengepel, mengelap, dan membuang sampah - Melaporkan jika ada kerusakan fasilitas atau kebutuhan perbaikan - Memastikan standar kebersihan dan higienitas selalu terjaga

- Mengemudikan mobil untuk mengangkut material, barang, dan penumpang - Mematuhi peraturan dan rambu-rambu lalu lintas - Membersihkan dan mencuci kendaraan serta melakukan perawatan dan perbaikan kecil pada kendaraan - Mencatat dan melaporkan seluruh kegiatan perjalanan kepada perusahaan