Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, and network issues in a timely manner Support operating systems (Windows/macOS) and common business applications (Microsoft 365, email, collaboration tools) Manage user accounts, access rights, and permissions (Active Directory, Azure AD, or equivalent) Install, configure, and maintain IT equipment and software Log, track, and resolve incidents and service requests using a ticketing system Escalate complex issues to internal teams or external vendors when required Support onboarding and offboarding by setting up and decommissioning user accounts and devices Maintain IT documentation, knowledge base articles, and asset inventory Follow IT policies, security standards, and best practices to ensure data and system security

KRA/KPI 1. IT Asset Management Deploy, configure, and maintain laptops, desktops, network devices, printers, and other IT tools. Maintain accurate records of IT assets, including inventory tracking, serial numbers, and location. Assist in procurement and setup of hardware for new employees or office expansions. 2. IT Operations & Support Provide first-line troubleshooting and technical support for hardware, software, and network issues. Log, track, and escalate IT issues through the ticketing system (e.g., AssistMe). Monitor IT systems for performance, availability, and compliance with internal standards. Assist end-users with standard IT requests, including password resets, software installations, and connectivity issues. 3. Project Support Assist IT teams in project-related tasks, such as system rollouts, upgrades, migrations, or testing. Support documentation and reporting for IT initiatives. Coordinate with vendors or consultants as required under supervision.

Key Responsibilities: Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues. Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems. Provide technical assistance for operating systems, applications, and other software tools. Hardware and Software Installation: Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards. Install and configure operating systems, software applications, and updates. Set up and configure network printers and other peripherals. System Maintenance and Monitoring: Perform routine maintenance tasks such as system updates, patches, and antivirus scans. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security. Manage user accounts, permissions, and access levels as per company policies. Documentation and Reporting: Maintain accurate records of hardware inventory, software licenses, and configurations. Document technical procedures, troubleshooting steps, and solutions for knowledge sharing. Generate reports on system performance, incidents, and resolutions for management review. Collaboration and Training: Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services. Provide training and guidance to end-users on basic IT operations, software usage, and best practices. Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Handling Maintenance Agreements Renewal : Crafting proposals, negotiating terms, and overseeing the renewal of maintenance agreements, including parts and services. Administering Tender Procedures : Managing documentation, submissions, and conducting interviews for the procurement of parts and services contracts. Liaising with Clients and Inter-Divisions : Collaborating with clients and internal teams to achieve sales targets, particularly in parts sales and services. Customer-Related Administration : Monitoring payments, addressing complaints and ensuring customer satisfaction in parts and services transactions. Preparing Quotations : Developing detailed quotations for parts and services, and diligently following up with clients to monitor progress. Sales Activities: Implementing sales strategies for parts and repairs services, ensuring customer needs are met effectively. Sales Promotional Activities : Organizing seminars, presentations, and other promotional events to boost parts and services sales. Market Intelligence and Analysis : Collecting market data, conducting analysis, and supporting the Sales Manager / Senior Sales Manager in formulating successful sales strategies for parts and services.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

1. Membersihkan area kantor/gedung (lantai, dinding, kaca, meja, kursi, dll) 2. Menyapu, mengepel, dan mengelap area yang ditentukan 3. Membersihkan toilet dan memastikan perlengkapan toilet tersedia 4. Mengosongkan dan mengganti kantong sampah 5. Membersihkan area umum (lobi, tangga, koridor, pantry) 6. Menggunakan dan merawat alat kebersihan dengan baik 7. Melaporkan kerusakan fasilitas atau kebutuhan perlengkapan kebersiha 8. Menjaga kebersihan sesuai standar dan jadwal yang ditetapkan

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.