To provide full support to all customers visiting the service center. To be the first point of contact to welcome and identify customers’ needs. Ensure customers are given the Worlds Warmest Welcome when entering the branch. Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service. Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.

Customer Service Handle inbound and outbound customer and third party calls in a timely and professional manner Respond to customer emails and chat inquiries efficiently Provide accurate information about hearing aid products, services, and policies Resolve customer issues and complaints with a focus on first-call resolution Documentation Accurately document customer interactions and transactions in the CRM system Quality Assurance Adhere to company quality standards and protocols during all customer interactions Participate in regular quality assurance evaluations and feedback sessions Implement feedback and recommendations from quality assurance reviews to improve performance Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs) Customer Retention Proactively engage with customers to ensure long-term satisfaction Identify at-risk customers and implement retention strategies Handle customer inquiries related to account cancellations and provide alternatives to retain business Team Collaboration Collaborate with team members to achieve common goals Share best practices and strategies for improving customer service Participate in team meetings and contribute to a positive team environment

Responsible for identifying and assessing OT security gaps in our customers’ environment especially industrial control systems (ICS) and then recommend mitigation / remediation solutions. Provide regular risk briefing to senior management on the findings (Gaps) and develop remediation approaches. Work with the peers from manufacturing / plant, IT infrastructure and other related business teams in designing secure communications both within the internal and external network. Responsible for OT security technology (strategies, policies, framework, architectures and roadmaps) implementation based on the business strategy, cybersecurity assessments, IT and OT trends, and the overall threat landscape. Responsible on providing specialist consultancy on OT space and its convergence with IT. Responsible for embedding the principles of the company’s information security policy throughout OT program. Responsible for supporting company’s OT initiatives with the development of high-level and low-level architecture designs including recommended security controls for complete IT-OT security. Deploying or supporting security practices and technologies such as risk or vulnerability assessments, antivirus software, firewalls, intrusion detection systems, centralized alert logging and monitoring in ICS environments.

Handle customer enquiries (walk-in, phone, email) and manage corporate client accounts. Resolve customer feedback, complaints, and conflicts professionally. Manage training administration (course registration, verification, documentation, logistics). Follow up on enrolments and outstanding payments with customers and coordinate with finance. Maintain accurate records for all registrations (hardcopy & e-filing).

General administrative and secretarial work including conference room booking, scheduling, word processing, preparation of meeting materials General clerical duties, maintaining filing system, and logistics support Conduct research, seek quotations and arrange procurements Co-ordinate with users and suppliers for stationery and publication orders Assist with inventory checking and stores control Consolidate statistical reports Any other duties as assigned by supervisors

Melakukan instalasi, konfigurasi, dan troubleshooting perangkat IT di lokasi client. Menangani permasalahan hardware seperti PC, laptop, printer, scanner dan perangkat jaringan. Instalasi dan konfigurasi software, operating system, antivirus, dan aplikasi perusahaan. Memberikan support langsung kepada user terkait kendala teknis.

Divisi yang mengembangkan berbagai macam software baik desktop, web based dan android. Membuka kesempatan utk para programmer baik untuk mengembangkan karir dan kemampuan. Membuat dan mengembangkan software dengan konsep dan teknik OOP dalam bahasa pemrograman PHP, C# ,Android , Mobile apps. Bertanggung jawab dalam pembuatan dan pengembangan operasi, database, maupun system aplikasi Membuat (develop & testing) aplikasi

Design and maintain software architecture across backend, frontend, and system integrations. Define technology stack, architectural patterns, and coding standards. Perform architecture, design, and code reviews. Develop and maintain applications, including core services and critical modules. Integrate applications with databases, APIs, and third-party services. Lead, mentor, and provide technical guidance to the engineering team. Support task breakdown, estimation, and technical planning.

We are looking for a proactive and versatile IT Support Engineer to manage end-user environments, cloud infrastructure, and IT security compliance. This role combines strategic IT projects (±70%) and day-to-day support activities (±30%). 1. Project Initiatives & Strategy Lead IT initiatives such as digital transformation: Power BI, Power Automate, HR Systems Conduct regular risk assessments and mitigation strategies to management Coordinate with vendors and third-party providers for complex technical escalations 2. Systems & Cloud Administration Assist in managing cloud environments (Azure, AWS, or GCP) Perform physical and digital security audits and support incident response activities Maintain and monitor Microsoft Business Central / ERP system Generate customized reports for Finance, HR, and Operations teams 3. User & Endpoint Management Provide desktop support including troubleshooting and hardware/software maintenance Manage user lifecycle in Active Directory and Microsoft 365 (MFA, Entra ID, and password management) Ensure endpoint compliance using Intune and Group Policy

Manage Server assets used by the company Provide first-line technical support to users, troubleshoot and resolve IT-related issues Manage and maintain the company's hardware, software, and network systems Implement IT security measures to protect the company's data and systems Assist with the implementation and configuration IT systems and applications Collaborate With Consultant with to develop and improve IT processes and procedures Maintain accurate documentation of IT-related activities and processes Create a new account for employees to join and set it up on a computer/laptop