Membuat list outlet sesuai dengan ketentuan yang berlaku Melakukan kunjungan rutin terhadap outlet yang sudah dijadwalkan serta melakukan penjualan secara rutin Pada saat kunjungan menyampaikan pesan-pesan promosi seperti yang telah ditentukan oleh tim marketing sesuai dengan karakteristik produk masing-masing Membuat laporan mingguan dengan form yang sudah standar dan disepakati, laporan biaya operasional setiap minggu, dan laporan bulanan (Sales dan Aktifitas Promosi) Mencapai target penjualan sesuai dengan target masing-masing Bertugas dalam kegiatan / event nasional marketing Membuat acara RTD (Round Table Discussion) dengan target outlet yang ditentukan

Mengelola dan mengembangkan strategi penjualan nasional untuk produk pelumas industri dan lapisan keramik kami. Memimpin dan memotivasi tim penjualan untuk mencapai tujuan penjualan yang ditetapkan. Membangun dan mempertahankan hubungan yang erat dengan pelanggan utama di berbagai sektor industri. Menganalisis tren pasar, memantau pesaing, dan membuat rekomendasi strategis untuk meningkatkan pangsa pasar. Berkolaborasi dengan tim pemasaran untuk mengembangkan kampanye dan inisiatif penjualan yang efektif. Mengelola anggaran dan sumber daya penjualan secara efisien. Memberikan laporan kinerja yang komprehensif kepada manajemen senior.

Compile and record employee time and payroll data. Keep and manage secured and accurate employee database. Conduct and maintain employee benefit program run based on procedure Coordinate with all user and various related party regarding employee compensation and benefit program & report Perform any other assignment given by superior Maintain employee legal document related to Compensation and Benefit

Business Management Own the overall growth, operational success, and financial performance of assigned Aerospace Key Accounts. Drive proactive coordination with internal departments and customers to maximize efficiencies and strengthen cross-functional collaboration. Manage financial performance, including revenue, margins, and cost control, while supporting freight management initiatives within the UAE. Develop Aerospace Logistics across UAE and GCC markets and support Air Freight development in satellite offices. Lead rate and SLA negotiations in line with internal DOA policies. Drive multi-modal transport initiatives (Sea/Air, Air/Sea) within the partner network, especially for Aerospace-related customers. Strategic Planning and Development Actively contribute to annual planning cycles to ensure achievement of daily, weekly, and monthly SLA targets. Own and monitor P&L performance and budget control for assigned accounts. Develop and implement strategic growth plans for both existing and new business within the BU sector. Identify risks and opportunities, leveraging market knowledge to anticipate future trends. Utilize appropriate tools and frameworks to achieve short- and long-term business objectives. Secure signed SLAs and establish structured operating plans with regular performance reviews. Supply Chain and Partner Development Strengthen supply chain processes to enhance operational efficiency and service excellence. Identify and recommend strategic partner relationships and optimized business processes. Develop and maintain SOPs to ensure process transparency and system alignment. Publish performance dashboards at agreed intervals and conduct structured review meetings with customers. Negotiate competitive rates and service levels with customers and suppliers to generate value-added solutions. Initiate and manage improvement projects to enhance efficiency, volumes, and mutually beneficial outcomes. Documentation and Compliance Ensure adherence to Freight & Relocation management guidelines when coordinating with international agents and foreign ports. Monitor regulatory changes and guide teams to ensure full compliance with government requirements. Identify and develop new revenue-generating activities for sustainable growth and margin improvement. Manage SLA sign-offs and renewals for all key accounts. Maintain the highest service standards and achieve optimal CSAT scores. Ensure timely publication of performance dashboards for key accounts. Demonstrate expertise in DG handling and certification processes.

Handle daily communications and operations with end customer and internal Product Management and Channel team to achieve team's sales target on weekly/monthly basis Develop new strategy and business model on Consumer Electronics (CE) selling and penetrations Maintain strategic relationships with EB Strategic Reseller and clients Develop programs to grow the B2B business and through event, trade show, ISV partnership Build successful reference case on specific vertical to market Samsung B2B solution Sales and order forecast, inventory and profit control of assigned key accounts Manage the key accounts focused on Land Developer/Hotel sector Provide training to partners and enterprise customers Manage the key estore program for selected models

First-Level Support Act as the initial point of contact for IT-related issues, providing prompt assistance via phone, email, chat, or in-person. Diagnose and troubleshoot basic technical issues, escalating complex problems to the appropriate support teams. Maintain detailed records of user interactions, documenting issues and resolutions. Ticket Management & Assignment Log and categorize incoming tickets, ensuring they are assigned to the appropriate IT personnel for resolution. Track and follow up on open tickets to ensure timely resolution and user satisfaction. Onboarding & Offboarding Management Oversee employee onboarding, including provisioning user accounts, setting up hardware, and installing software. Ensure proper offboarding procedures, including revoking access, retrieving assets, and updating records. Documentation & Knowledge Management Create and maintain knowledge base articles, FAQs, and troubleshooting guides for common issues. Contribute to IT documentation to improve efficiency and reduce repeated inquiries. Technical Troubleshooting Assist users with password resets, software installations, network connectivity, and system access issues. Support remote users in troubleshooting VPN and other remote access issues. ITIL & Service Delivery Follow ITIL best practices for incident and request management. Ensure adherence to IT policies and security protocols when assisting users. Technical Skills Basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and ticketing systems (e.g., Jira Service Management). Familiarity with network troubleshooting, including VPN and internet connectivity issues. Ability to follow standard operating procedures (SOPs) and escalate issues appropriately.

• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting • Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes • Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms • Handle user requests and incidents through email communication, ensuring proper tracking and timely updates • Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies • Process administrative paperwork for IT equipment deployment, replacement, and disposal • Generate regular reports on support metrics and incident resolution status

· Support, maintain, and enhance enterprise IT operation applications across business functions · Develop and configure application features based on functional and technical requirements · Perform application monitoring, incident analysis, and root cause resolution · Participate in application deployments, upgrades, and patch management activities · Support the IT Operation Transformation, such as requirement analysis, testing, AI tool deployment and promotion, Project Management & Coordination · Collaborate with infrastructure, database, and security teams to ensure application availability and performance · Provide Level 2 application support and resolve production issues within defined SLAs · Maintain technical documentation, SOPs, and knowledge articles · Ensure compliance with IT policies, security standards, and audit requirements · Assist in vendor coordination and application lifecycle management activities

1. Bertanggung jawab atas pengembangan pasar dan promosi penjualan mesin makanan dan peralatan terkait; 2. Membangun dan memelihara hubungan pelanggan, mengembangkan pelanggan baru, mempertahankan pelanggan yang ada, dan meningkatkan kepuasan pelanggan; 3. Secara mandiri melakukan pengenalan produk, penjelasan teknis, negosiasi bisnis, dan penandatanganan kontrak; 4. Mencapai target penjualan, tujuan pendapatan, dan peningkatan pangsa pasar sesuai rencana; 5. Melacak pelaksanaan pesanan, pengiriman, dan layanan purna jual, serta menyelesaikan masalah pelanggan dengan cepat; 6. Mengumpulkan umpan balik pasar, pesaing, dan pelanggan untuk memberikan saran untuk peningkatan produk dan strategi penetapan harga; 7. Berkolaborasi dengan departemen teknis, produksi, dan layanan untuk mempromosikan implementasi proyek; 8. Secara teratur menyiapkan laporan penjualan dan memperkirakan tren penjualan dan risiko bisnis.

Key Account Manager (KAM) bertanggung jawab mengelola hubungan strategis dengan mitra National Key Account mengembangkan strategi penjualan, merencanakan promosi, dan memastikan pencapaian target penjualan serta profitabilitas. Mengembangkan dan mengimplementasikan Account Plan tahunan untuk masing-masing NKA. Menetapkan strategi penjualan berbasis data untuk mencapai target sell-in dan sell-out. Membangun dan menjaga hubungan strategis dengan buyer, merchandising team, dan principal Mengidentifikasi peluang pertumbuhan kategori di retailer (expansion, listing baru, bundling, assortment optimization). Menganalisis tren pasar, kompetitor, dan consumer insight di channel Modern Trade. Mengembangkan program joint business plan (JBP) bersama retailer. Melakukan negosiasi terkait harga, kontrak, margin, trading term, dan program promosi ( Exposure TT ) Memastikan kesesuaian implementasi agreement (listing, mekanisme promo, rebate, visibility). Melakukan rekonsiliasi invoice promo serta memastikan klaim retailer sesuai kesepakatan & mekanisme Merencanakan dan mengeksekusi program trade promotion nasional untuk NKA. Bekerja sama dengan Trade Promo Mgr untuk menentukan mekanisme promo, budget, dan timeline. Memastikan eksekusi di toko sesuai plan melalui tim merchandising Monitoring ketersediaan stok, order fulfillment, dan logistic alignment. Mendukung proses forecasting untuk memastikan ketersediaan barang selama promo. Menangani pengajuan klaim promo dan memastikan kesesuaian invoice retailer. Menganalisis performa penjualan mingguan/bulanan (growth, price compliance, distribution, promo uplift). Menyusun laporan kinerja account dan rekomendasi untuk perbaikan. Menyajikan insight kepada manajemen untuk keputusan strategis.