Accountable for achieving, measuring and monitoring all sales targets and KPIs within the regionDrive Geographic expansion to new markets across the Middle East, Africa and India.Implementing governance compliant processes, policies, tools, concepts and projects in the respective region.Implementing the sales organizational structure and deciding on how to optimally build clusters for Area Sales Managers, field sales, inside sales and sales support in the region.Responsible for deriving regional sales strategies and implementing strategic sales management within region.Responsible for target setting, steering, monitoring and coaching of Sub-Regional /Area Sales Managers Coaches, trains and motivates Sub-Regional/ Area Sales Managers.Reduces, optimizes and monitors internal sales cost in area of responsibilityTriggers and tracks sales campaigns with relevant stakeholders (e.g. Marketing) in the region.Drives and facilitates for Key Account Management and Tender in the region.Facilitates the set-up of global / regional master service agreements with large customers

Proactively identify and develop new business opportunities to meet aggressive sales targets across our MTR and Airport Express advertising platforms Build and maintain a robust sales pipeline by prospecting and on-boarding new advertisers Deliver exceptional account servicing and foster strong relationships with both local and international clients and media agencies to maximize revenue Present and promote our full suite of digital and data-driven advertising solutions to key decision-makers Collaborate with internal Marketing and Project teams to ensure smooth delivery of standard and bespoke campaigns Support ad hoc and special sales projects as required

Handle incoming service desk calls and respond to queries via phone, email, voicemail, and other channels. Provide timely and professional IT support to users. Troubleshoot and resolve hardware, software, and network-related issues. Manage and track incidents including desktop/laptop issues, LAN/WAN connectivity, and voice-related requests. Perform user account administration (activation, modification, termination). Ensure service requests are handled according to service level standards. Escalate complex issues to second-level support when required.

Ticket Closure Management (Primary Focus) Manage tickets that are technically completed but awaiting customer approval. Proactively follow up with customers to obtain confirmation or feedback. Ensure all required documentation, logs, and resolution summaries are complete. Maintain clean and accurate ticket statuses in Jira. Enforce SLA and closure governance standards. Identify aging tickets and drive them toward resolution or formal closure. Escalate when customers are unresponsive or when clarification is needed. Coordination & Communication Serve as the communication bridge between customers and HPC Engineering. Provide structured updates via Slack and Jira. Clarify open questions between stakeholders. Ensure resolution summaries are customer-ready and clearly documented. Light First-Level Validation (Secondary Focus) Perform basic validation checks before closure (documentation completeness, log attachments, correct categorization). Verify that provisioning, GPU-related issues, or troubleshooting steps were properly recorded. Ensure runbook compliance.

Assist in the design, development, testing, and deployment of software applications. Debug, troubleshoot and resolve software-related issues to ensure smooth operations. Support integration between software systems, databases, and operational systems. Understand client needs and document them as part of the requirement study. Tailor system settings to meet client requirements, ensuring a perfect fit. Collaborate with technical writers to create documentation for user support Analyze software logs, diagnose problems, and implement effective solutions Collaborate with the development team to identify and address software bugs or performance issues Prepare and maintain technical documentation. Report development progress, issues, and improvement suggestions to project leaders.

Melakukan penjualan dan pemasaran produk alat kesehatan (khususnya hearing product) Mengunjungi rumah sakit, klinik, dan institusi kesehatan Membangun dan menjaga hubungan baik dengan dokter dan tenaga medis Mencapai target penjualan yang telah ditetapkan Membuat laporan aktivitas dan perkembangan market

Duties & Responsibilities: Develop new customers and maintain relationships with existing key accounts. Promote the company’s electrical power generation and marine automation solutions. Prepare and present technical proposals in collaboration with the Technical Team. Handle customer inquiries, project opportunities, and support sales activities. Attend sales meetings and conduct customer visits across Indonesia. Provide weekly sales activity reports to the Sales Manager.

Memproses orderan yang masuk melalui online maupun melalui marketing Mencatat mutasi stok barang Menginput transaksi di program Mencatat database customer Membuat laporan bulanan Filling arsip

Menerima request / complain service dari Customer via telepon, WA, email, visit office dan mengkomunikasikannya dengan sales service Menindaklanjuti permintaan dari Customer ke sales service dan teknisi Memproses dan menindaklanjuti Claim service warranty ke pabrikan via email sampai selesai Menindaklanjuti pesanan sparepart ke pabrikan Membuat laporan aktivitas dan pencapaian service serta hasil kunjungan/telepon setiap minggu. Menjaga dan membina hubungan baik dengan pelanggan eksisting, berkomunikasi rutin ke customer untuk kemajuan pekerjaan dan memastikan kepuasan pelanggan Memberikan info laporan update service kepada Customer berupa foto dokumentasi dan berita acara service Mengelola laporan asset perusahaan berupa tools service dan peralatanworkshop Mengarsipkan Berita acara service pada sistem

Mencari dan mengembangkan peluang bisnis baru Menyampaikan dan menindaklanjuti proposal penjualan kepada customer sampai selesai Melakukan presentasi produk dan layanan kepada customer Mencapai target yang di berikan dan Bernegosiasi dengan customer Menjaga hubungan baik dengan customer dan memastikan kepuasan mereka Melakukan analisis pasar dan mengidentifikasi tren serta peluang baru